FAQ & Knowledge Base | JAM Software

What is the difference between Incoming (recieve) and Incoming (accepted) in the rules section of the Exchange Server Toolbox?

Incoming (recieve) means that the email is currently incoming and has not yet been processed. It can still be rejected at this point allowing for the rule action "Refuse Mail". This means that your Exchange Server will refuse to accept the email.
Since the emails have not yet been accepted by the Exchange Server they cannot be modified by rules. Any rule to modify the email in any way has to be created in the Incoming (accepted) rules.

Incoming (accepted) means that the email has already been accepted by your Exchange Server. It can no longer be rejected and thus the rule action "Refuse Mail" is no longer available.

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My Exchange Server Toolbox rules that use the file system cause errors and emails are not being saved in my file system archive

This problem is usually caused by the user lacking permissions. You can give the user which runs the Exchange Server Toolbox Service access rights to the folders or you can reinstall the service and create a new user. For the latter solution please refer to this article: https://knowledgebase.jam-software.com/7481

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I have updated the Exchange Server Toolbox to version 6.0. Now all of my blacklist and whitelist entries are missing. How can I restore them?

You can find backups of your blacklist and whitelist settings in the following folder: C:\Windows\System32\config\systemprofile\.spamassassin\backup

In case these folders are empty or missing you can try to restore the file user_prefs from one of the following directories using a filesystem backup:

C:\Windows\System32\config\systemprofile\.spamassassin\
C:\Windows\SysWOW64\config\systemprofile\.spamassassin\

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I'm getting an error:

Could not add the mail archive user group to the active directory, because the Active Directory is not accessible. You may want to create the user group manually.

This error occurs when the Exchange Server Toolbox could not access the Active Directory. You can manually create the Group Account instead.

Open the Active Directory Users and Computers console.
In the navigation pane on the left, select the Users container
Right-click the Users container, click New, and then click Group
In the Group name text box, type ESTMailArchive
In the Group scope section, select Global
In the Group type section, click Security
Click OK to save your group

Members of this group have full archive access rights and can find every email using the archive search.

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The user which runs the Exchange Server Toolbox needs to be changed because of permission problems. How do I do that?

Please reinstall the Exchange Server Toolbox Service and create a new user during the installation. To do so please follow these steps:

You can find the file ExchangeServerToolboxSetup.exe in the following folder:

C:\Program Files (x86)\JAM Software\Exchange Server Toolbox\bin

To use the argument /force you can start the installation with the command line tool. Start cmd and enter the following commands:

cd C:\Program Files (x86)\JAM Software\Exchange Server Toolbox\bin
start ESTInstall.exe /force

Alternatively, you can create a shortcut of ExchangeServerToolboxSetup.exe. Right-click it and add /force at the end of "Target".

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I get the following error message in the Exchange Server Toolbox:

Error: Failed to retrieve mail from archive store because an error occurred when trying to validate its signature. Failed to verifiy message with provided parameters, the signature may be invalid: The Object already exists

Search in C:\ProgramData\Microsoft\Crypto\RSA\ and all subfolders for the following files:

1. 19c988cf76b533f74aaffc201e63f98e_0d5fcf7f-9733-4ba0-a71e-c5b558768432

2. f686aace6942fb7f7ceb231212eef4a4_018e9184-1f67-46e7-b4c1-c3539d31c630

Make sure that the user under which the Exchange Server Toolbox service is running has full access on these files.

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Error messages by the Exchange Server Toolbox no longer work.

Please check if the user that should send the error messages is able to use SMTP authentication on the Exchange Server. The connector also needs to be able to access the port 25 TLS.

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ClamAV does no longer update its signatures. Even starting freshclam.exe manually fails.

This problem can be caused by the Windows Defender or other third party anti virus solutions. Add the following paths to the exclusions:

C:\ProgramData\JAM Software\ClamAVInABox\Signatures

C:\Program Files (x86)\Common Files\JAMSoftware\ClamAVInABox\sanesecuritydbtemp

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Where can I find the Outlook add-in installation file of the Exchange Server Toolbox?

You can find the installation file for the Outlook add-in under

"C:\Program Files (x86)\JAM Software\Exchange Server Toolbox\EstOlAddinSetup-En.msi"

after installing the Exchange Server Toolbox.

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Which firewall rules are created during the installation and what are they used for

All rules marked as (Internal) are created for internal communication to specific machines. They can be further limited by e.g. configuring an IP range for which machines they should be applied (recommended for rules that are applied on public profiles).
For every rule you can find the port and program it applies to.

ExchangeServerToolbox - Archive Access Service - Program (UDP-Outbound) (Internal)
Used to access the archive on the master machine.
Program: C:\Program Files (x86)\JAM Software\Exchange Server Toolbox\bin\Jam.EST.Archive.Access.Service.exe
Port: Any

ExchangeServerToolbox - ClamAV Main Signatures Freshclam Update - Program (TCP-Outbound)
Used to update the ClamAV signatures
Program: C:\Program Files (x86)\Common Files\JAM Software\ClamAVInABox\CLamAV\freshclam.exe
Port: Any

ExchangeServerToolbox - ClamAV SaneSecurity Signatures Rsync Update - Program (TCP-Outbound)
Used to update the ClamAV SaneSecurity signatures
Program: C:\Program Files (x86)\Common Files\JAM Software\ClamAVInABox\rsync\rsync.exe
Port: Any

ExchangeServerToolbox - Distributed Active Directory Service - Port (TCP-Outbound) (Internal)
Used by master installation to distribute the active directory
Program: Any
Port: 8078

ExchangeServerToolbox - Distributed Settings Service - Port (TCP-Outbound) (Internal)
Used by master installation to distribute settings
Program: Any
Port: 8076

ExchangeServerToolbox - SpamAssassin Service - Program (UDP-Outbound)
Used by the SpamAssassin service
Program: C:\Program Files (x86)\Common Files\JAM Software\SpamAssassin\spamdService.exe
Port: Any

ExchangeServerToolbox - Archive Access Service - Port (TCP-Inbound) (Internal)
Used for clients to access the archive on this machine (TCP)
Program: Any
Port: 8074

ExchangeServerToolbox - Archive Access Service - Program (UDP-Inbound) (Internal)
Used by clients to access the archive on this machine (UDP)
Program: C:\Program Files(x86)\JAM Software\Exchange Server Toolbox\bin\Jam.EST.Archive.Access.Service.exe
Port: Any

ExchangeServerToolbox - Distributed Active Directory Service - Port (TCP-Inbound) (Internal)
Used by clients to access the active directory on this machine
Program: Any
Port: 8078

ExchangeServerToolbox - Distributed Settings Archiving Service - Program (TCP-Inbound) (Internal)
Used by master installation to recieve emails for archiving
Program:C:\Program Files(x86)\Common Files\JAM Software\Redis-EST\redis-server.exe
Port: Any

ExchangeServerToolbox - Distributed Settings Service - Port (TCP-Inbound) (Internal)
Used by clients to access this machines settings
Program: Any
Port: 8076

ExchangeServerToolbox - Main Service Utilities - Port (TCP-Inbound)
Used for communication between the processes
Program: Any
Port: 8070

ExchangeServerToolbox - SpamAssassin Service - Port (TCP-Inbound)
TCP rule for the SpamAssassin service
Program: Any
Port: 8072

ExchangeServerToolbox - SpamAssassin Service - Program (UDP-Inbound)
UDP rule for the SpamAssassin service
Program: C:\Program Files(x86)\Common Files\JAM Software\SpamAssassin\spamdService.exe
Port: Any

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