FAQ & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: Exchange Server Toolbox | Show all categories

The Exchange Server Toolbox can be easily used in a shadow redundancy configuration. You need a seperate installation and license for every Exchange Server. One of the installations should be set up as master with all other installations configured as clients.

An email that arrives at one of the Exchange Servers is processed by its local Exchange Server Toolbox installation regardless of whether it is the master or a client. The rules are applied locally, which means that rules with the condition "Machine name equals text" can be used here.

The master installation is always used for archiving, regardless of which installation processed the email. This also means that to use the Outlook Add-in's archive search functionality, Outlook installations need to connect to the master installation.
In case the master installation cannot be reached the Exchange Server Toolbox will store the emails in a local queue with built in failure protection and relay them to the master installation as soon as it is reachable again.

You can find the Exchange Server Toolbox compatibility on our website: Exchange Server Toolbox Compatibility | JAM Software (jam-software.com)

Third-party virus scanners sometimes detect the ClamAV signatures as viruses and move them into quarantine.

Please define exceptions for the following directories in your third-party virus scanner:

  • "C:\ProgramData\JAM Software\ClamAVInABox\Signatures"
  • "C:\Program Files (x86)\Common Files\JAM Software\ClamAVInABox"

If the Exchange Server Toolbox does not see any emails, it is usually because the Exchange Agents are having a problem (assuming the service is running normally and there are no errors in the Event Viewer).

The first thing to check is whether the Exchange Server Toolbox agents are installed:

  1. Open the Exchange Management Shell
  2. Enter the command "Get-TransportAgent"
  3. There should be a list on which 2 Exchange Server Toolbox agents appear
  4. If that is not the case the easiest way is to reinstall the program
  5. If reinstalling does not fix this issue you can try to install the agents manually:
    1. Open a command prompt with admin rights
    2. Run "C:\Program Files (x86)\JAM Software\Exchange Server Toolbox\bin\Jam.EST.Exchange.Agent.exe" /install (Pre 6.0 ESTAgentNet4.exe /install)

First check if the Add-In is listed under Options/Add-ins/Disabled Application Add-ins in Outlook.

  1. If this is the case select "Deactivated Elements" in the combobox below and press "Go".
  2. Remove the Add-In from the list.

Check if the Add-In is inactive

  1. Select "COM-Add-Ins" in the combobox and press "Go".
  2. Activate the Add-In by checking the box next to its name.

ClamAV signatures are updated every time the service is started and automatically every three hours. You can also manually update the signatures in the anti-virus settings.

The "Exchange Server Toolbox" by default uses all user mailboxes on the exchange server, excluding room and device mailboxes.
In the configuration interface under "Licensing", you can see which and how many mailboxes the "Exchange Server Toolbox" uses for licensing.

There you can also exclude individual mailboxes from processing and thus from licensing.

In this case the Exchange Server Toolbox will start sending notification emails to the administrator accounts. After a while, it will stop processing rules including anti-spam and anti-virus rules.

The number of mailboxes available AND installations per Exchange Server are depending on your "Exchange Server Toolbox" license.
There are licenses that reach from up to 10 mailboxes up to an unlimited amount of mailboxes.
For more information on different "Exchange Server Toolbox" Editions and license offers refer to:
Exchange Server Toolbox Prices | JAM Software (jam-software.de)

There are 2 possible reasons why the Exchange Server Toolbox is still in the trial or demo version:
1. You did not download and install the full version from the URL you received after the purchase.
2. You have accidentally installed the trial version again. (Have you been asked for a license key?)

All entries (Page 5 / 7)