Knowledgebase

All rules marked as (Internal) are created for internal communication to specific machines. They can be further limited by e.g. configuring an IP range for which machines they should be applied (recommended for rules that are applied on public profiles).
For every rule you can find the port and program it applies to.

ExchangeServerToolbox - Archive Access Service - Program (UDP-Outbound) (Internal)
Used to access the archive on the master machine.
Program: C:\Program Files (x86)\JAM Software\Exchange Server Toolbox\bin\Jam.EST.Archive.Access.Service.exe
Port: Any

ExchangeServerToolbox - ClamAV Main Signatures Freshclam Update - Program (TCP-Outbound)
Used to update the ClamAV signatures
Program: C:\Program Files (x86)\Common Files\JAM Software\ClamAVInABox\CLamAV\freshclam.exe
Port: Any

ExchangeServerToolbox - ClamAV SaneSecurity Signatures Rsync Update - Program (TCP-Outbound)
Used to update the ClamAV SaneSecurity signatures
Program: C:\Program Files (x86)\Common Files\JAM Software\ClamAVInABox\rsync\rsync.exe
Port: Any

ExchangeServerToolbox - Distributed Active Directory Service - Port (TCP-Outbound) (Internal)
Used by master installation to distribute the active directory
Program: Any
Port: 8078

ExchangeServerToolbox - Distributed Settings Service - Port (TCP-Outbound) (Internal)
Used by master installation to distribute settings
Program: Any
Port: 8076

ExchangeServerToolbox - SpamAssassin Service - Program (UDP-Outbound)
Used by the SpamAssassin service
Program: C:\Program Files (x86)\Common Files\JAM Software\SpamAssassin\spamdService.exe
Port: Any

ExchangeServerToolbox - Archive Access Service - Port (TCP-Inbound) (Internal)
Used for clients to access the archive on this machine (TCP)
Program: Any
Port: 8074

ExchangeServerToolbox - Archive Access Service - Program (UDP-Inbound) (Internal)
Used by clients to access the archive on this machine (UDP)
Program: C:\Program Files(x86)\JAM Software\Exchange Server Toolbox\bin\Jam.EST.Archive.Access.Service.exe
Port: Any

ExchangeServerToolbox - Distributed Active Directory Service - Port (TCP-Inbound) (Internal)
Used by clients to access the active directory on this machine
Program: Any
Port: 8078

ExchangeServerToolbox - Distributed Settings Archiving Service - Program (TCP-Inbound) (Internal)
Used by master installation to recieve emails for archiving
Program:C:\Program Files(x86)\Common Files\JAM Software\Redis-EST\redis-server.exe
Port: Any

ExchangeServerToolbox - Distributed Settings Service - Port (TCP-Inbound) (Internal)
Used by clients to access this machines settings
Program: Any
Port: 8076

ExchangeServerToolbox - Main Service Utilities - Port (TCP-Inbound)
Used for communication between the processes
Program: Any
Port: 8070

ExchangeServerToolbox - SpamAssassin Service - Port (TCP-Inbound)
TCP rule for the SpamAssassin service
Program: Any
Port: 8072

ExchangeServerToolbox - SpamAssassin Service - Program (UDP-Inbound)
UDP rule for the SpamAssassin service
Program: C:\Program Files(x86)\Common Files\JAM Software\SpamAssassin\spamdService.exe
Port: Any

The Exchange Server Toolbox is fully compatible with a Shadow Redundancy configuration. Here are the key points you should be aware of:

1. Installation and Licensing:
   
   • You need a separate installation and license for each Exchange Server.
   • Set up one installation as the master and all other installations as clients.
2. Email Processing:
   
   • Each Exchange Server Toolbox installation processes emails locally, regardless of whether it is the master or a client.
   • The rules are applied locally, which means that rules with the condition "Machine name equals text" can be used here.
3. Archiving:
   
   • The master installation is always used for archiving, regardless of which installation processed the email.
   • Outlook installations must connect to the master installation to use the archive search of the Outlook Add-In.
4. Failover:
   
   • If the master installation is not reachable, the Exchange Server Toolbox stores emails in a local queue.
   • These emails are forwarded to the master installation as soon as it becomes reachable again.

This configuration ensures that your emails are always correctly processed and archived, even in a high-availability environment.

You can find the Exchange Server Toolbox compatibility on our website: Exchange Server Toolbox Compatibility | JAM Software (jam-software.com)

Third-party virus scanners sometimes detect the ClamAV signatures as viruses and move them into quarantine.

Please define exceptions for the following directories in your third-party virus scanner:

• "C:\ProgramData\JAM Software\ClamAVInABox\Signatures"
• "C:\Program Files (x86)\Common Files\JAM Software\ClamAVInABox"

If the Exchange Server Toolbox does not see any emails, it is usually because the Exchange Agents are having a problem (assuming the service is running normally and there are no errors in the Event Viewer).

The first thing to check is whether the Exchange Server Toolbox agents are installed:

1. Open the Exchange Management Shell
2. Enter the command "Get-TransportAgent"
3. There should be a list on which 2 Exchange Server Toolbox agents appear
4. If that is not the case the easiest way is to reinstall the program
5. If reinstalling does not fix this issue you can try to install the agents manually:
1. Open a command prompt with admin rights
2. Run "C:\Program Files (x86)\JAM Software\Exchange Server Toolbox\bin\Jam.EST.Exchange.Agent.exe" /install (Pre 6.0 ESTAgentNet4.exe /install)

First check if the Add-In is listed under Options/Add-ins/Disabled Application Add-ins in Outlook.

1. If this is the case select "Deactivated Elements" in the combobox below and press "Go".
2. Remove the Add-In from the list.

Check if the Add-In is inactive

1. Select "COM-Add-Ins" in the combobox and press "Go".
2. Activate the Add-In by checking the box next to its name.

ClamAV signatures are updated every time the service is started and automatically every three hours. You can also manually update the signatures in the anti-virus settings.

The "Exchange Server Toolbox" by default uses all user mailboxes on the exchange server, excluding room and device mailboxes.
In the configuration interface under "Licensing", you can see which and how many mailboxes the "Exchange Server Toolbox" uses for licensing.

There you can also exclude individual mailboxes from processing and thus from licensing.

In this case the Exchange Server Toolbox will start sending notification emails to the administrator accounts. After a while, it will stop processing rules including anti-spam and anti-virus rules.

The number of mailboxes available AND installations per Exchange Server are depending on your "Exchange Server Toolbox" license.
There are licenses that reach from up to 10 mailboxes up to an unlimited amount of mailboxes.
For more information on different "Exchange Server Toolbox" Editions and license offers refer to:
Exchange Server Toolbox Prices | JAM Software (jam-software.de)