When SmartCallMonitor suddenly stops to monitor calls, it oftentimes helps to restart the SmartCallMonitor service. You can follow these steps to do so:
Most of the time the problem here is that the operating system does not load all required components fast enough. The following steps may resolve the issue:
If you want to use call monitoring with a Fritz!Box, follow these steps:
If phone numbers are identified with a wrong prefix, this is caused by wrong TAPI settings in SmartCallMonitor. Please make sure that prefix settings in "Tools->Settings->Telephony->TAPI" are correct.
If you need to dial a 0 for external calls, SmartCallMonitor must remove it from outgoing and incoming calls before contact lookup. Therefore th settings "Remove prefix from incoming calls" and "Remove prefix from outgoing calls" must be set to 0.
The problem may be solved by restarting "SmartCallMonitorService".
- Open Windows "Services" panel (e.g. by entering "Services" in Windows start menu)
- Navigate to the service "SmartCallMonitorService".
- Right-click the service entry, select "Restart" in the context menu.