Knowledgebase

You probably haven't activated the full version yet. Instructions for activation can be found here.

To activate the full version, you only need to enter your personal license key in the application. To do this, start the application and select “Enter license key” under “Help”. You can find your license key in the license document in the e-mail that you received from us after your purchase, or alternatively in our customer area.

Please note: If your test period has already expired, a dialog will appear automatically when you start the application, in which you can enter your license key.

You can change your license key in the software directly at "Help > Change license key". A reinstalation the software is not required.

You can use SpaceObServer in a clustered server environment by installing it on one of the nodes. That means that a node fail over is not handled, but scheduled scans will be started automatically after the node is running again.

You can also install SpaceObServer on each node. If you do so, you have to change the observing server for the scanned roots to each of the nodes, or to none. You can configure the observing server in the edit field "Observing Server" in the "Expert Settings" tab of the "Configure Scans" dialog ("Scan > Configure Scans").

Leave the observing service blank to allow any SpaceObServer service to execute scheduled scans. You can enter multiple servers, separated by semicolon (";"). By default, local drives are stored in the database in their UNC convention (e.g.: "C:\" -> "\\<servername>\C$\"). To ensure that each node is able to scan these drives you have to scan "\\LOCALHOST\C$\" instead.

For each node you install SpaceObServer on you need one licence (See General / Registration).

Most trial/demo versions of our products support the activation with a valid license key and then unlock all the features of the full version.

Alternatively, you can always install the full version over the existing trial version, your settings from the trial version will be taken over unchanged.

Log in to the Customer Area, using your login name and password. You can then click on the avatar on the top right to log in.

Please follow the link Downloads in the same menu.
There you can download your software immediately after finishing your order and also find the license key.

A documentation of the SpaceObServer database structure can be downloaded here.

One reason for this could be that your account does not have access rights to the MS SQL server. Even if this is your administrator account, this does not automatically mean that this account has access rights to the MS SQL server. Another possible reason could be that the MS SQL server was not configured to allow remote access or allow access via Windows authentication. Both can be configured in your SQL Management Studio.

Open the "Microsoft SQL Server Management Studio" and create a new login at "Security > Logins" (right click > "New Login"). You can now decide to choose "SQL Server Authentication" (recommended) or "Windows Authentication" on the page "General" of the shown dialog:

1. "SQL Server Authentication": Enter a new "Login name" and a secure "Password" for the new account. Also deactivate the option "Enforce password expiration".
2. "Windows Authentication": Enter an existing user account from your "Active Directory" as "Login name". You can use the button "Search" beside the edit field.
In both cases: Choose your SpaceObServer Database as "Default database". On the page "User Mapping": Check-mark the SpaceObServer database and add the database role "db_owner".
Note: To allow the access via "SQL Server Authentication" you need to choose "SQL Server and Windows Authentication mode" as "Server authentication" on the "Security" page of your SQL Server properties (right click on the SQL server > "Properties").

To see the total size of all duplicate files, mark all entries in the 'Duplicate Files ' list (Ctrl-A). The total size of all the files is then shown in the status bar.
Note: This is the size of all the files shown in this list, so there are also the original files included.