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Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Once you are in your PayPal account and confirmed the payment, you will be automatically redirected to the shopping cart of our online shop. Here you would have to click on "Pay now" (please see at the bottom of the page) in order to finish the payment progress.

Most software you buy at JAM Software will be provided for download. We will only send you a hard copy of your software if you order it specifically.

If you want to receive a copy of your software on a storage medium (usually USB stick) or order any hardware, additional costs for shipping and handling will be incurred (see price list).

The Microsoft SQL Server must be sold on a storage medium. If you order a Microsoft SQL Server, our standard shipping rates will apply.

To upgrade from a smaller to a larger version of your software, please contact our Sales Team. They will be happy to help!

Our software products and our website are available in English and German. Please select the software language during installation. There is one excpetion: The ShellBrowser Components are available in English only. To change the language of the website, please select your language in the upper-right corner.

You cannot unlock the full version in the trial version by entering your license key. The key can only be entered in the full version. In order to install the full version you need to install it over the existing trial version. All settings and content will be retained.

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