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FAQs & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: Ordering and Online-Shop | Show all categories

For V8 you need a new installation key, you will receive this key after a login in our customer area.

The easiest way to install the update is to use the integrated update function: Click the "Check for Updates" button in the "Help" ribbon bar.

Although we always had to pay high fees for cashing checks to our bank, we still accepted them as a gesture of goodwill for invoice amounts greater than 100USD. However, our bank is not accepting checks anymore since March 2020, so we had to stop offering this payment method completely.

You may process your payments by wire transfer, credit card or PayPal instead.

Initially, we offer resellers a 10% discount on our list prices, which can be found at the following address:
https://customers.jam-software.de/prices.php?language=EN

You can be registered as a reseller and place orders by credit card, PayPal or on account with payment terms of NET30.

New licenses: You may simply login to your reseller account on our  website and go to your reseller "Price List" in the right hand menu. Choose the software your customer is interested in via the shopping cart and add additional licenses as needed.

Afterwards, you may click on "Create Quote" in the shopping cart. In the next steps, you may either select or create a new end customer account and download the official quote as a PDF document. Our quotes are valid for 30 days.

Maintenance renewals: Offers for maintenance renewals of your existing customers can be found under "End Customers/Updates" -> "Downloads/Updates". There you can set up quotes via the shopping cart as described above.

If the renewal would be your first purchase for that specific customer, please request a quote from us at sales@jam-software.com, stating the appropriate license number and customer.

We used to offer price reduced license packs (e.g. TreeSize Professional - 5 license pack). However as opposed to single licenses, these are site restricted (usage only within one city allowed).

Due to a restructuring of our licenses and a new price scale for single licenses, this type of license has now become obsolete and we are converting existing packages to single licenses at no extra charge. These can now be freely distributed within the company and the number of installation keys stays the same.

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