FAQs & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: Ordering and Online-Shop | Show all categories

Due to maintenance there may be occasional timeouts.

Please try to pay again later or use alternative payment methods such as PayPal or on account (wire transfer).

In case of persistent problems with your credit card payment, please contact your bank.

For V8 you need a new installation key, you will receive this key after a login in our customer area.

The easiest way to install the update is to use the integrated update function: Click the "Check for Updates" button in the "Help" ribbon bar.

Although we always had to pay high fees for cashing checks to our bank, we still accepted them as a gesture of goodwill for invoice amounts greater than 100USD. However, our bank is not accepting checks anymore since March 2020, so we had to stop offering this payment method completely.

You may process your payments by wire transfer, credit card or PayPal instead.

Please use the European Commission portal at https://ec.europa.eu/taxation_customs/vies/?locale=en to check your valid inner-European VAT ID number.

VAT IDs from the UK can be checked at https://www.gov.uk/check-uk-vat-number.

Initially, we offer resellers a 10% discount on our list prices, which can be found at the following address:

You can be registered as a reseller and place orders by credit card, PayPal or on account with payment terms of NET30.

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