To get technical support for our product your maintenance period must be valid. Customers that are covered by maintenance are able to download all updates for free. If there is a support case, we will typically ask our customers to install the latest version, as this may already fix the issue. If the latest version cannot be used for comprehensible reasons, we will also provide support for previous versions, but those will not receive any more updates.
You can look up the end of your support period in our customer area. There you can also renew it for a reduced price and will then get technical support and updates again.
Once you are in your PayPal account and confirmed the payment, you will be automatically redirected to the shopping cart of our online shop. Here you would have to click on "Pay now" (please see at the bottom of the page) in order to finish the payment progress.
No. The software you buy at JAM Software will be provided as downloadable file.
Of course, you can save the purchased software on a storage medium yourself after the download if needed. In this case, our general license agreement applies.