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FAQs & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: Ordering and Online-Shop | Show all categories

For V8 you need a new installation key, you will receive this key after a login in our customer area.

The easiest way to install the update is to use the integrated update function: Click the "Check for Updates" button in the "Help" ribbon bar.

Although we always had to pay high fees for cashing checks to our bank, we still accepted them as a gesture of goodwill for invoice amounts greater than 100USD. However, our bank is not accepting checks anymore since March 2020, so we had to stop offering this payment method completely.

You may process your payments by wire transfer, credit card or PayPal instead.

We used to offer price reduced license packs (e.g. TreeSize Professional - 5 license pack). However as opposed to single licenses, these are site restricted (usage only within one city allowed).

Due to a restructuring of our licenses and a new price scale for single licenses, this type of license has now become obsolete and we are gradually converting existing packages to single licenses at no extra charge. These can also be freely distributed within the company.

If you want to become a new reseller of our software, please send us your request including your company details, e.g. via our contact form.

We will set up a reseller account for your company manually in our system. Future quote requests or orders can be processed directly online via your reseller account.

Please always provide the end customer details for the correct licensing of our software. End customers have their own customer accounts where they may download the purchased software.

We accept payments by credit card, PayPal or wire transfer.

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