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Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

For V8 you need a new installation key, you will receive this key after a login in our customer area.

The easiest way to install the update is to use the integrated update function: Click the "Check for Updates" button in the "Help" ribbon bar.

To get technical support for our product your maintenance period must be valid. Customers that are covered by maintenance are able to download all updates for free.  If there is a support case, we will typically ask our customers to install the latest version, as this may already fix the issue. If the latest version cannot be used for comprehensible reasons, we will also provide support for previous versions, but those will not receive any more updates.

 

You can look up the end of your support period in our customer area. There you can also renew it for a reduced price and will then get technical support and updates again.

Once you are in your PayPal account and confirmed the payment, you will be automatically redirected to the shopping cart of our online shop. Here you would have to click on "Pay now" (please see at the bottom of the page) in order to finish the payment progress.

Most software you buy at JAM Software will be provided for download. We will only send you a hard copy of your software if you order it specifically.

If you want to receive a copy of your software on a storage medium (usually USB stick) or order any hardware, additional costs for shipping and handling will be incurred (see price list).

The Microsoft SQL Server must be sold on a storage medium. If you order a Microsoft SQL Server, our standard shipping rates will apply.

To upgrade from a smaller to a larger version of your software, please contact our Sales Team. They will be happy to help!

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