Knowledgebase

The minimum operating system for SpaceObServer is Windows 10, Windows Server 2016, or higher. We recommend at least 4 cores, 8GB or RAM and 200MB of disk space for the SpaceObServer installation.

SpaceObServer needs a SQL Server to store its data, we support Microsoft SQL Server 2012 or higher in all editions, Microsoft SQL Azure, MySQL 8.0 or higher and Firebird 3.0 or higher. In case you install the SQL server on the same machine as SpaceObServer, the system requirements for this machine increase by 32GB RAM, 4 cores and a minimum 4GB of disk space, the database size depends on the size and settings of the scans.

You always need a SpaceObServer (Enterprise or Standard) license as base. This license includes the SpaceObServer user interface for reporting and the SpaceObServer scan service which executes the scans and archives the file system information into a database.

The SpaceObServer Remote Client only includes the SpaceObServer user interface only, without the scan service. You can install SpaceObServer Remote Client on additional machines in your network to generate reports for scanned directory trees, by accessing the data stored in the backend database. You can also use the SpaceObServer Remote Client for remote administration of scans.

Each instance/installation of SpaceObServer Remote Client need to be covered by one SpaceObServer Remote Client license.

Please find more detailed information how to use SpaceObServer in your environment here.

For all we know so far, this issue seems to be caused by defects in the system itself. It might affect other applications as well.

To fix it, you might try to (please check the installation after each step):

1. Restart the system.
2. Check for pending/available Windows updates
3. Download and run the Microsoft .NET Framework Repair Tool
4. Download and reinstall .NET Framework 4.8
5. Open a command line prompt (Win+R -> CMD -> Ok) and run
   DISM.exe /Online /Cleanup-Image /RestoreHealth
6. Open a command line prompt (or use the same as before) and run
   sfc /Scannow
7. Uninstall KB5011048 from the system (how to)
8. Check for updates again or install KB5011048 manually again

Please find more information on DISM and SFC here.

Yes, Azure Files Shares can be accessed thorugh an UNC-path.e. The UNC path format is \\<storageAccountName>.file.core.windows.net\<fileShareName>. Please find m ore information here.

The newest version of the MySQL ODBC driver is not supported with SpaceObServer. Please download and install the version 8.3 or lower from the oracle website after deinstalling the current version: MySQL :: Download MySQL Connector/ODBC (Archived Versions)

The SpaceObServer Remote Client connects to the SpaceObServer database. For the right-click Explorer context menu to work, it requires a direct connection to the file server, but this is optional. Also, for displaying a few MS Office specific metadata fields (Author, Last Saved By, Last Save Date, Keywords, …) it requires access to the files as these metadata is currently not part of the SpaceObServer database.

The SpaceObServer Web Access connects to the database only.

SpaceObServer runs fully on prem, but it can scan cloud storage, e.g. SharePoint Online, S3, Azure Blob. So, no agents on the scanned system are required.

The chart on our website "How SpaceObServer works" should demonstrate this:
https://www.jam-software.com/spaceobserver/how-spaceobserver-works.shtml

We recommend Microsoft SQL Server 2019 Enterprise with at least 32GB of free memory (RAM) and a CPU with 4-8 cores.

Please find the supported SQL server versions here. We also docomented which database size you can expect, if there are any size limits for the datbase size.

You can find the Offline Installer in our customer area.

To download it, please log in with your user details and navigate to "Downloads".  During maintenance, you will find the current version there as an offline installer to download.

Basically, the user account configured for scanning the scan target (configurable at "Scan > Configure Scans > Expert Settings") requires the permission to list the folders contents and to read the attributes.
On a share additionally read access on the share is necessary.

If you want SpaceObServer to also collect the NTFS permissions ("Scan > Configure Scans > Scan Options"), the permission to read the ACL is needed.

If you want SpaceObServer to also calculate MD5 hashes for the duplicate file search ("Scan > Configure Scans > Scan Options"), the read access for the file content is needed.