Knowledgebase

Yes, the Enterprise Edition of SpaceObServer offers you so-called "Post Scan Actions" with which you can easily and conveniently carry out automated reports after a scan of your scan target.

Detailed information can be found here.

Additionally, the Enterprise Edition offers an OLE automation interface to create automated reports using custom scripts. In the "Demos" subdirectory of the SpaceObServer installation folder you will find many useful example scripts which you can use as a basis for your own script.

To create weekly or monthly reports, you can use the Windows Task Scheduler to run your scripts at a certain time or time interval.

One license of SpaceObServer covers one installation. SpaceObServer can scan multiple local, network and cloud paths. So, you can install SpaceObServer on one machine to observe multiple volumes. Because of the performance and the workload of this machine and the size and update intervals of the scanned paths it may be necessary to have more than one instance running. If you are using SpaceObServer in a clustered environment, you need one license per node you install SpaceObServer on. For the correct usage of SpaceObServer on a clustered environment see this FAQ entry.

The performance of SpaceObServer is influenced most by these factors:

• Latency of the connection to the storage
• Performance of the SQL server
• The total number of file and folders
• Frequency of the scans (daily, weekly, monthly)

The minimum operating system for SpaceObServer is Windows 10, Windows Server 2016, or higher. We recommend at least 4 cores, 8GB of RAM and 200MB of disk space for the SpaceObServer installation.

SpaceObServer requires an SQL Server to store its data, we support Microsoft SQL Server 2017 or higher in all editions, Microsoft SQL Azure and PostgreSQL 17 or higher. In case you install the SQL server on the same machine as SpaceObServer, the system requirements for this machine increase by 24GB RAM, 4 cores and a minimum 4GB of disk space, the database size depends on the size and settings of the scans.

The indexing service has additional requirements, that are documented here.

You always need a SpaceObServer (Enterprise or DataCentral) license as base. This license includes the SpaceObServer user interface for reporting and the SpaceObServer scan service which executes the scans and archives the file system information into a database.

The SpaceObServer Client Access only includes the SpaceObServer user interface only, without the scan service. You can install SpaceObServer Client Access on additional machines in your network to generate reports for scanned directory trees, by accessing the data stored in the backend database. You can also use the SpaceObServer Client Access for remote administration of scans.

Each instance/installation of SpaceObServer Client Access need to be covered by one SpaceObServer Client Access license.

Please find more detailed information how to use SpaceObServer in your environment here.

Some database providers may not be installed on a device.

Please visit the following Microsoft page to download the SQL Server Native Client: Download Microsoft® SQL Server® 2012 Native Client - Latest Servicing Release from Official Microsoft Download Center

Please run the downloaded installer and try to connect to the database again.

To change the location of the local PostgreSQL database, please follow these steps:

1. Close SpaceObServer and stop the scan service, provided no scan is currently running.

2. Open Windows Services and stop the "SpaceObServer PostgreSQL" service.

3. Copy the entire contents of the "C:\ProgramData\JAM Software\SpaceObServer\data" directory to a new location for the database (e.g., D:\Database\PostgreSQL\Data\).

4. Open the Registry Editor and navigate to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SpaceObServer PostgreSQL."

5. Modify the "ImagePath" value by replacing the parameter -D "C:\ProgramData\JAM Software\SpaceObServer\data" with your new location ( -D "D:\Database\PostgreSQL\Data\").

6. Restart the "SpaceObServer PostgreSQL" service and verify that you can connect to the database via SpaceObServer.

7. Delete the old data directory "C:\ProgramData\JAM Software\SpaceObServer\data".

TreeSize must be activated for each user and each device on which it is used. This usually happens automatically in the background by connecting to our activation server at https://api.jam-software.de.
Please check the following:
    - Does your system lack Internet access?
    - Is a firewall, proxy, or similar blocking access to our activation server?
    - Is the address not on the whitelist of a firewall, proxy, or similar?

In these cases, activation can be performed manually.
You can find detailed instructions here: https://customers.jam-software.de/manualActivation.php?language=EN .

Customers with 25 or more licenses can reuse their activation response on multiple systems so they don't have to perform all the activation steps on each individual system.

The growth values shown in the directory tree and in lists are based on the currently visible interval in the History chart. By default, this is the entire period since the first scan, and you can change it under "History" > "Select history interval".

Exception: Growth values with a fixed interval, such as "Growth last scan" or "Growth last 30 days," are always calculated over that specific interval, regardless of the chart’s selected range.

We have a few pages in our manual that describe how to get SpaceObServer connected to SharePoint:

1. Description of the SharePoint scan target
2. Description of multi-factor authentication (MFA/2FA)

In the scan dialog, "Server name" is the URL to the SharePoint, "Path" is the optional subpath on your SharePoint you want to scan, "User name" and "Password" are the fields where you put in your credentials. Alternatively, you can log in using a certificate.

Yes, the SpaceObServer data can be integrated by accessing the database using the database connectors offered in PowerBI. Examples for this can be found in the installation directory of SpaceObServer under 'C:\Program Files\JAM Software\SpaceObServer\Demos\PowerBI' along side a documentation on how to use it.

Due to how the data is structured in the database and how PowerBI uses data there are some limitations on what can be achieved. These are also explained in the documentation.