FAQs & Knowledge Base

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One license of SpaceObServer covers one installation. SpaceObServer can scan network paths via UNC or mapped drives. So, you can install SpaceObServer on one server to observe multiple machines in case you are licensed for the Enterprise Edition. Because of the performance and the workload of the observing server we do not recommend you scan more than 3-5 scan targets with one server, but this depends totally on the size of the file system structures to scan on each server and the scan frequency. If you are using SpaceObServer in a clustered environment, you need one license per node you install SpaceObServer on. For the correct usage of SpaceObServer on a clustered environment see Main Program.
Furthermore, please check our license agreement for more details.

You have to download the full version of the software from our customer's area. The login data can be found in the email or in the printed license which you have received after the purchase. In case you do not have your login data anymore, they may be sent to you upon request. Therefore, we will send the data to the email address you have used for purchasing the software.

Once you have downloaded the full version, you can install the full version over your existing trial version. All user settings, and of course the scan data, will persist.

You always need a SpaceObServer (Enterprise or Standard) license as base. This license includes the SpaceObServer user interface for reporting and the SpaceObServer scan service which executes the scans and archives the file system information into a database.

The SpaceObServer Remote Client only includes the SpaceObServer user interface only, without the scan service. You can install SpaceObServer Remote Client on additional machines in your network to generate reports for scanned directory trees, by accessing the data stored in the backend database. You can also use the SpaceObServer Remote Client for remote administration of scans.

Each instance/installation of SpaceObServer Remote Client need to be covered by one SpaceObServer Remote Client license.

Please find more detailed information how to use SpaceObServer in your environment here.

None of our applications depend on Java Spring or any other Java library and are thus not affected by this vulnerability.

All of our products are being developed in Delphi or C#. Although we use Spring4D(elphi) with some of the components, they are safe to use, because the reported vulnerability applies to Java Spring framework only.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

The reason why PDF files cannot be opened is because Adobe Acrobate Reader is preventing to open files from an application with administrator rights via its Protected Mode. To solve this issue disable protected mode by doing the following:

  1. Open Adobe Reader.
  2. Choose Edit > Preferences...
  3. In the Categories list on the left, select Security (Enhanced).
  4. In the Sandbox Protections section, deselect Enable Protected Mode at startup.
  5. Click OK to save the changes.
  6. Close Adobe Reader.


For more information about Protected Mode (and possible vulnerabilities) refer to the Adobe website.