Knowledgebase

I try to scan my SharePoint sites using a certificate and the Sites.Selected permission, as told in the manual. How do i configure my site collections?

To grant permissions on the respective site collections to be scanned via TreeSize/SpaceObServer, the PowerShell cmdlet Grant-PnPAzureADAppSitePermission can be used.

Import-Module PnP.Powershell
Connect-PnPOnline -Url <SharePointSIteURL> -Interactive
Grant-PnPAzureADAppSitePermission -AppId <AzureAppID> -DisplayName <AzureAppName> -Site < SharePointSiteURL> -Permissions write

The user that is used for granting the permission must be a site collection admin of the respective site collection. The role 'Owner' is not sufficient.

For more information about the used cmdlets please see: https://pnp.github.io/powershell/cmdlets/

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I tried to connect SpaceObServer to a MS SQL Server database, but the connection failed due to a missing provider. What can I do?

Some database providers may not be installed on a device.

Please visit the following Microsoft page to download the SQL Server Native Client: Download Microsoft® SQL Server® 2012 Native Client - Latest Servicing Release from Official Microsoft Download Center

Please run the downloaded installer and try to connect to the database again.

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When sending a report per email I am getting the error message "No Simple MAPI client installed". How can I resolve this issue?

When you are using the option "Use MAPI client" in the settings under "Export > Email", you need to make sure that an email program like i.e. Outlook is installed and operational.

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Where can I download older versions (e.g. versions that are still compatible with older operating systems)?

During your maintenance period, they are located at Downloads -> Older versions in the customer area, if you are logged in to your customer account.

You should be able to find the installation files and keys of the two last major versions there.

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On 03/31/2022 a vulnerability in the Java Spring framework has been found and published, known as Spring4Shell. Is your application affected by this vulnerability and needs to be patched?

None of our applications depend on Java Spring or any other Java library and are thus not affected by this vulnerability.

All of our products are being developed in Delphi or C#. Although we use Spring4D(elphi) with some of the components, they are safe to use, because the reported vulnerability applies to Java Spring framework only.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

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I'm trying to open a PDF file, but Adobe Acrobat Reader does not open it.

The reason why PDF files cannot be opened is because Adobe Acrobate Reader is preventing to open files from an application with administrator rights via its Protected Mode. To solve this issue disable protected mode by doing the following:

Open Adobe Reader.
Choose Edit > Preferences...
In the Categories list on the left, select Security (Enhanced).
In the Sandbox Protections section, deselect Enable Protected Mode at startup.
Click OK to save the changes.
Close Adobe Reader.

For more information about Protected Mode (and possible vulnerabilities) refer to the Adobe website.

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On 11/26/2021 a critical vulnerability in Apache Log4J2 <= 2.14.1 has been found and published. Is your application affected by this vulnerability and needs to be patched?

All of our products are being developed in Delphi or C#. Although we use Log4Net with some of the components, they are safe to use, because the reported vulnerability applies to Log4J only.

None of our applications depend on Log4J or any other Java library and are thus not affected by this vulnerability.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

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Does the application support a dark theme?

Yes, a dark mode is available in the latest version of the software. You can activate the dark mode in the options at "View > Display". Please note that this feature requires Windows 10 build 1809 or later.

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I have defined a user account for the scans in the "Expert Options". But the login failed. The scan is not executed.

For security reasons, the Windows Api used only allows a user to log on from a trusted domain (Trust). Otherwise the login attempt fails. Please make sure that the domain of the user you want to use to perform the scan belongs to a trusted domain.

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We would like to create a history report, where we get the size change of the last x (e.g. 7) days automatically per email as a graphic (Like displayed in the SpaceObServer "History "). Is this possible?

You can use the OLE automation interface of the SpaceObServer Enterprise Edition for this purpose. A sample script that exports the "History" graph and sends it via email can be found in the subdirectory "Demos" of the SpaceObServer installation directory ("SendHistoryDemo.vbs").
For further information please refer to the SpaceObServer help.

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