Knowledgebase

Answer / Solution

There can be several possible causes:

• The last indexing run took place before the file was created or modified, so the current content of that file isn’t yet in the index.
• The indexing service may not have had sufficient permissions to access the file.
• The file’s type isn’t (yet) supported - see https://knowledgebase.jam-software.com/7719
• The file is invalid, corrupted or otherwise unreadable.
• DataCentral ran into a problem when extracting the file (for example, because it’s too large or has an unexpected structure).
• If the file was indexed successfully, but UltraSearch still doesn’t find your search term, it might be due to the term itself - or it could be that less important content (for example, HTML tag names) isn’t included in the index.