Hello and welcome to our Knowledge Base. Our experts provide answers to the most frequently asked questions of our customers. Start your information search here to find your answer quickly and easily.
Please enter your query or select one of the above categories.
Knowledge Base Exchange Server Toolbox
|All entries (Page 1 / 2)|
What can I do?
To solve this problem, you must first stop the SpamAssassin service, possibly by deactivating the service in the Windows Service Control.
Then you have to move or rename the following files:
These are the old configuration files that cause a problem when converting to a new format.
In addition, the "SpamAssassinServiceController.config" file should be deleted as this was probably created with incorrect values.
This file will then be created again by SpamAssassin the next time it is started.
If you now restart the SpamAssassin service, it should work again without any problems.
One source which may cause this problem are the ClamAV mirror servers. To solve the problem, please delete the following file:
Sorry, the administration interface will work only on the Exchange Server machine.
"URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked."
URIBL provides public lookups over DNS for low volume usage. If you spam check a large amount of email, or you use a shared DNS platform for resolution, you may receive a response saying the query was refused. That said, Public DNS providers such as OpenDNS or Google Public DNS are effected due to the high volume of queries they generate, as are many other internet service providers (ISP) that use caching nameservers for their customer base.
To guarantee full functionality of SpamAssassin, forwarding should be implemented for the following domains:
See: http://www.jam-software.com/spamassassin_in_a_box/online_manual/EN/configuredns.html for more information.
If your drive Z: is a mapped network drive you may enter the UNC path instead (\machine\mail\HighFilter) in the backup options.
Yes, you can adjust the SpamAssassin rules as you like.
You can use the build in custom SpamAssassin config file editor which you can find under Spam Options to create a .cf-file suited to your needs.
Alternatively you can create a .cf-file manually and store it together with all the other .cf-files.
We recommend to use the letter "X" as prefix for the name of your CF-file (like"XMyRules.cf").
SpamAssassin as well as ClamAVdoes already update its rules / virus signatures every 3 hours automatically.
You may update the dlls and exe files (C:\Programs\Common Files\JAM Software\ClamAV) of ClamAV your self by getting them from the ClamWin (http://www.clamwin.com/ ) project. But we do not give any support for this. It may cause no virus to be detected or any mail/file be detected as virus. We once had this situation when ClamWin changed some interfaces which did not result in error, just in such a strange behavior.
Hint: The virus signature files used by ClamAV are updated automatically at least every 3 hours.
Yes, you can use the build in custom SpamAssassin config file editor which you can find under Spam Options to create a .cf-file suited to your needs.
Alternatively you can create a .cf-file manually and store it together with all the other .cf-files. Because SpamAssassinprocesses the .cf-files in alphabetical order, you should call your own.cf-file in a way, that it will be processed last (e.g. use x, y, z as firstletter of your files name : XMySettings.cf).
Please order the full version through our online shop. If you overwrite your trial version with the full version, your made settings will be kept. This procedure applies as well, if you want to install upgrades of your software.
Because the integrated ClamAV will only be installed as a service and will not be registered in any other way in the system when installing the ExchangeServer Toolbox or SmartPOP2Exchange. So it is not necessary to avoid installing it. If you don 't like to use the integrated ClamAV just turn off the option/rule and the service will be disabled. You may also use ClamAV additionally to your installed AV.
Also, what is the best way to a .eml back to the recipient if it is a false positive email? If I send it again it gets caught by the spam filter again.
The ExchangeServer Toolbox "works before" the IMF. So if you like to use IMF together with the Exchange Server Toolbox it 's ok. The SpamAssassin used by the Exchange Server Toolbox adds mail headers to every scanned mail and the spam report to the event log . So if you have false positives you should have a look at the mail header or in the log of the Exchange Server Toolbox which SpamAssassin spam rules matched on that mail and should train the bayes filter. Eml files from the backup can easily be "send" to the Exchange Server again by using the Exchange Server Pickup folder. Where you can find the pickup folder depends on the Exchange Server version you use and its configuration.See: Microsoft Technet