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If you have problems accessing SharePoint via TreeSize please check the following points:
For instructions on how to register the app and an overview of the required permissions, see "Azure AD Registration" in the TreeSize manual.
To get technical support for our product your maintenance period must be valid. Customers that are covered by maintenance are able to download all updates for free. If there is a support case, we will typically ask our customers to install the latest version, as this may already fix the issue. If the latest version cannot be used for comprehensible reasons, we will also provide support for previous versions, but those will not receive any more updates.
You can look up the end of your support period in our customer area. There you can also renew it for a reduced price and will then get technical support and updates again.
You can configure the charts and lists that are exported along with the report at: Tools > Options > Export
Click the type of export you intend to do and uncheck all unwanted elements on the right.
In most cases, the reason for this is that Windows is not reporting the amount of hardlinks correctly.
In order to filter out files that were already deduplicated, TreeSize will ignore files that have more than one hard link. For files that are accessed via a network drive, however, there are cases where the amount of hard links is not returned correctly by the operating system, as stated in this article: https://knowledgebase.jam-software.com/7092
On the ribbon "Help" click "Change license key" and enter the new key. A restart of the application is necessary.
Since v8.1 there are two options to provide a default configuration:
You may use our MSI installer to deploy the software to all users.
TreeSize is basically designed to visualize the current state of your storage, but it can also compare these results with previously exported ones to calculate the changes inbetween.
Starting with v9.0, you can use exports to the SQLite format for this. You can configure the task in the task scheduler, or run it from a command line. E.g. if you want to scan D:, compare it with an older scan, export the results of the comparison to HTML, and update the older scan, you could just call:
START /WAIT "TreeSize" Treesize.exe /COMPARE C:\Scan_D.SQLite /SQLITE "C:\Scan_D.SQLite" /HTML C:\Compared_D.html D:\
If you want to compare information on folder level only, you can also use the XML format. Doing so requires several steps though, combined in a batch script:
A batch file for drive D:\ could look like this:
START /WAIT "TreeSize" TreeSize.exe /XML "C:\New_D.xml" D:\
START /WAIT "TreeSize" TreeSize.exe /OPEN "C:\New_D.xml" /COMPARE "C:\Old_D.xml" /HTML "C:\Compared_D.html"
DEL "C:\Old_D.xml"
MOVE "C:\New_D.xml" "C:\Old_D.xml"
Our disk space manager SpaceObServer offers features like this out-of-the box, as it stores historic disk space data in a SQL database.
This problem is unfortunately caused by SharePoint itself.
SharePoint throttles the number of user actions for very large requests. This leads to the fact that TreeSize has to pause the scan after a certain number of calls for a short time (40 to 300 seconds) until new user requests are released.
If SharePoint interrupts the active scan due to too many calls, a message is written in the Windows Event Viewer that refers to the throttling.
To speed up or not unnecessarily slow down a scan, unused statistics (esp. the statistics on file owners and the option to 'Track advanced file system features') should be deactivated.
As an alternative, SpaceObServer may be interesting for you, as it also supports SharePoint scans. Due to the database used to persist the scan results, the data collecting process, and the reporting/analysis can be split up into two independed steps. Let the scan-service wait, instead of waiting yourself.
We discussed this behavior with several NAS vendors, who agreed that this is an issue with the SMB implementation of the specific NAS system.
Please check if there is an update available for your NAS and if it resolves this issue for you. If not, please contact the vendor of your NAS system and ask him to fix this behavior.
As a workaround in TreeSize, you can activate a legacy mode, where TreeSize would estimate the allocated values based on the sizes. To do so, please start TreeSize with the parameter: /UseLegacyEnumerator True
When deduplicating files, TreeSize replaces duplicate files by hard links, after which the physical data exists only once on the hard disk. There are however X links to this data. Each of these links is shown with the size of the physical data, this is why the Windows Explorer and by default also TreeSize shows the same size for these files and the folders they are included in.
If you take a look at the allocated space of the physical drive (e.g. in the "Drive List" in TreeSize or in the "Properties" of the drive in the Windows Explorer) you will notice the difference.
To get the correct physically allocated size of a folder, you need to look at the column "Allocated Space". In the TreeSize main application make sure that the option "Track NTFS alternate data streams and NTFS hardlinks" is turned on in the Options dialog.
