End of life
Question / Problem
What is the end of life of my product version?
Answer / Solution
To get technical support for our product your maintenance period must be valid. Customers that are covered by maintenance are able to download all updates for free. If there is a support case, we will typically ask our customers to install the latest version, as this may already fix the issue. If the latest version cannot be used for comprehensible reasons, we will also provide support for previous versions, but those will not receive any more updates.
You can look up the end of your support period in our customer area. There you can also renew it for a reduced price and will then get technical support and updates again.