Knowledgebase

In general, the exporting speed highly depends on the amount of data that is exported.

Exporting single files massively increases the amount of data for the export so if you do not need to include individual files, setting the export to only include folders and file nodes is a very good idea.

It is recommended to remove all columns from the export that you do not need.

Besides these factors, there are certain columns that are known to slow down the export by a lot. Especially SHA256 takes a lot of time but the MD5, "Owner" and the "Permissions" columns can increase the duration by a noticeable amount as well.

The "File Content" comparison method uses MD5 checksums by default for the comparison.

If you wish to change this to SHA256, you can go into the file search options, enable the expert mode under "View" and after that you can find the setting in the "Search Engine" category under the headline "Duplicate Search - File Content".

Unfortunately, this is not a supported feature at this point.

That is because there is no universal flag for such files and there would have to be a unique implementation for every file type that can potentially be password-protected.

A list of scan targets that are supported by TreeSize and TreeSize File Search can be found here.

TreeSize keeps a history only for the top level folder. It has some features to track disk space usage development which are described on this web page.

When you are using the option "Use MAPI client" in the settings under "Export > Email", you need to make sure that an email program like i.e. Outlook is installed and operational.

During your maintenance period, they are located at Downloads -> Older versions in the customer area, if you are logged in to your customer account.

You should be able to find the installation files and keys of the two last major versions there.

There are two main causes for why the values reported in theTreesize/SpaceObServer differ from the values reported in the storage metrics:

1. The storage metrics include the recycle bin of the site. The application does not yet take the recycle bin into account.
2. The storage metrics include all versions of all files stored in the library. TreeSize reports on the latest version only by default though. You can activate the option Options > General > 'Track advanced file system features' to let the application consider all versions. Please note that this may slow down the scan speed though.

None of our applications depend on Java Spring or any other Java library and are thus not affected by this vulnerability.

All of our products are being developed in Delphi or C#. Although we use Spring4D(elphi) with some of the components, they are safe to use, because the reported vulnerability applies to Java Spring framework only.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

This is unfortunately currently not possible. The parameters /silent and /verysilent are not able to suppress this popup.

It is normally not necessary to perform a silent uninstallation, since Updates can be simply installed over an existing installation.

Customer with 25 or more licenses are able to download a 64Bit MSI installer in our customer area, with which a silent uninstallation can be performed.