Knowledgebase

First ensure that you have the installer for the full version and your license key. Both are available within your maintenance period in our customer area.

You can now uninstall our software on your old computer and install it on your new computer. An explicit license deactivation is not necessary.

When you are using the option "Use MAPI client" in the settings under "Export > Email", you need to make sure that an email program like i.e. Outlook is installed and operational.

During your maintenance period, they are located at Downloads -> Older versions in the customer area, if you are logged in to your customer account.

You should be able to find the installation files and keys of the two last major versions there.

There are two main causes for why the values reported in theTreesize/SpaceObServer differ from the values reported in the storage metrics:

1. The storage metrics include the recycle bin of the site. The application does not yet take the recycle bin into account.
2. The storage metrics include all versions of all files stored in the library. TreeSize reports on the latest version only by default though. You can activate the option Options > General > 'Track advanced file system features' to let the application consider all versions. Please note that this may slow down the scan speed though.

None of our applications depend on Java Spring or any other Java library and are thus not affected by this vulnerability.

All of our products are being developed in Delphi or C#. Although we use Spring4D(elphi) with some of the components, they are safe to use, because the reported vulnerability applies to Java Spring framework only.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

The reason why PDF files cannot be opened is because Adobe Acrobat Reader is preventing to open files from an application with administrator rights via its Protected Mode. To solve this issue disable protected mode by doing the following:

1. Open Adobe Reader.
2. Choose Edit > Preferences...
3. In the Categories list on the left, select Security (Enhanced).
4. In the Sandbox Protections section, deselect Enable Protected Mode at startup.
5. Click OK to save the changes.
6. Close Adobe Reader.

For more information about Protected Mode (and possible vulnerabilities) refer to the Adobe website.

Yes, a dark mode is available in the latest version of the software. You can activate the dark mode in the options at "View > Display". Please note that this feature requires Windows 10 build 1809 or later.

If you have problems accessing SharePoint via TreeSize/SpaceObServer please check the following points:

1. Did you complete the app registration with the required API permissions?
2. Does your user have the permission to search the requested page? (Please note that the role "SharePoint admin" does not automatically have the permission to search all pages)
3. Has your user been assigned a valid Office 365 license?
4. Make sure that you have entered a valid path. Does the path point to a page or a document library?

For detailed step by step instructions, please refer to the manuals of TreeSize or SpaceObServer.

For security reasons, the Windows Api used only allows a user to log on from a trusted domain (Trust). Otherwise the login attempt fails. Please make sure that the domain of the user you want to use to perform the scan belongs to a trusted domain.

You can use the OLE automation interface of the SpaceObServer Enterprise Edition for this purpose. A sample script that exports the "History" graph and sends it via email can be found in the subdirectory "Demos" of the SpaceObServer installation directory ("SendHistoryDemo.vbs").
For further information please refer to the SpaceObServer help.