Knowledgebase

Please check the following settings of your MS SQL Server to ensure that remote connections are allowed:

1. Open the "SQL Server Configuration Manager" ("Programs > Microsoft SQL Server > Configuration Tools"), select "SQL Server Network Configuration" and ensure that the protocol "TCP/IP" is activated.
2. Check your Windows Firewall to ensure that the port used by the SQL Server for TCP/IP is not blocked.
3. Open the "SQL Server Configuration Manager", select "SQL Server Services" and ensure that the "SQL Server Browser" is started and the "start mode" is set to "Automatic".
4. Open the "SQL Server Management Studio" ("Programs > Microsoft SQL Server"), connect to your SQL Server, select "Properties" in the context menu of your SQL Server instance, select the page "Connections" and ensure on that the option "Allow remote connections to this server" is activated.
5. Restart your SQL Server in case you had to change any of its configurations (Step 1. or 4.).

If you want to use the SQL server database for data storage, your computer has to be connected to a server, where a SQL Server database is running, or a SQL server database is running on your local machine. Also, you need a valid account (username and password) for the database access. Please note that we offer SpaceObServer in combination with "Microsoft SQL Server Standard, incl. 1 CAL, Runtime License" for a very reasonable price. There are several free Express Editions of popular SQL servers that are supported by SpaceObServer (MS SQL Server Express, Oracle XE,...). You can download a Microsoft SQL Server Express for free, from within the "Database" tab of the Options dialog. Anyway, these Express Editions are limited in some values (max. database size, number of CPUs/cores, used RAM) so we recomend using a "real" MS SQL server at least the Standard Edition.

Please take a look at our online manual. There are several tips and known pitfalls listed, related to Oracle databases.

The default user for Firebird is "SYSDBA". The password is "masterkey".

Please take a look at the Firebird homepage for a possible solution.

Yes. In the "Configure Scans" dialog, the number of days to be archived can be set on the "Additional Option" tab. If you decrease this value, the database space required for the scans whose first scan is before the set interval will be reduced. By default this value is set to 356 days. Please note that reducing the archiving period will also reduce the selectable interval in the "History".

Please open your "Control Panel" and select "Printers". Now right click on your Brother printer and select "Properties". In the Properties dialog click on "Advanced". Here you will find a selection for the print processor (modprint, brprint, winprint). Please choose "winprint" and try to print again.

The OLE Automation interface is only supported by the SpaceObServer Enterprise Edition. Please ensure that this version is installed on the system on which the script is executed. Please also ensure that the syntax of the script is correct. Examples are given in the subdirectory "Demos" of your SpaceObServer installation folder and in the chapter OLE Automation.

SpaceObServer calculates most of the information to export out of the saved data of the database. Some of the information is not stored in the database, but queried from the file system 'as needed'. This could cause slow exports. Some of the information is not cached in the database, but has to be calculated using SQL statements which could be quite complex and costly. These columns are listed in the section 'Available Columns'. To improve the speed of your export you should exclude the information which are not necessarily needed.

In the options, you can select the desired columns for each export format, as well as for the printed report and for sending by e-mail. There you will also find other useful export options for determining the formatting or the elements to be exported.