Knowledgebase

Signatures detected as virus

Question / Problem

After installing SmartPOP2Exchange, a virus has been detected on my PC.

Answer / Solution

Third-party virus scanners sometimes detect the ClamAV signatures as viruses and move them into quarantine.

Please define exceptions for the following directories in your third-party virus scanner:

"C:\ProgramData\JAM Software\ClamAVInABox\Signatures"
"C:\Program Files (x86)\Common Files\JAM Software\ClamAVInABox"

Need further help getting started?

You did not find what you were looking for? Please contact us so we can provide an answer to your question.