Knowledgebase

The easiest way to see and possibly change the registered preview handler or IFilter (used for the file content search) for PDF files is to install the free version of PDF-XChange Editor which comes with a lightweight separate tool for this exact purpose.

You can find it under "C:\Program Files\Tracker Software\Shell Extensions\XCShInfoSetup.exe" when using the default installation path.

TreeSize and UltraSearch both use the preview handler and IFilter that is registered as default in the system, which is what you can see and adjust in this small tool.

Text-based file types can generally be searched right away and should not cause any issues if the used syntax is correct.

Other file types often require an IFilter to be searched.

Our software uses the corresponding IFilter that is installed and registered within Windows. If the content search does not find any results or gets stuck at some point, the currently used IFilter is the most likely culprit; we see this especially often with PDF files.

For PDF files, we recommend installing the Adobe IFilter as it has been the most reliable one. This does not require installing Adobe Acrobat, it is a separate installer.

It is possible that a new IFilter is installed and automatically registered when installing a new PDF software (or other relevant software for other file formats) on the system. In this case, it is necessary to register the working IFilter again if there are any issues with the new one. This can be done by reinstalling it. For PDF files, there is an alternative way described here.

Yes, it can accompany you throughout the entire process. We describe the details in a separate article on SharePoint / OneDrive migration.

Yes, Azure Files Shares can be accessed thorugh an UNC-path.e. The UNC path format is \\<storageAccountName>.file.core.windows.net\<fileShareName>. Please find m ore information here.

To upgrade, please contact our customer support directly and before purchasing an additional license. That way we can credit the Personal License and send you a quote for the difference in price. If you buy the Professional without contacting us, we cannot provide a refund (for business customers).

You can find the Offline Installer in our customer area.

To download it, please log in with your user details and navigate to "Downloads".  During maintenance, you will find the current version there as an offline installer to download.

TreeSize Professional adheres to all comon security measures like:

• Access protected build environment (physically – no public access to our business rooms – and digitally – closed build servers)
• Using a version control system to monitor changes and their authors.
• Static code analysis
• Manual code reviews

Additionall, TreeSize Professional is an on-premises solution that does not send any personal data back to us.

We have seen this behavior on a few systems by now, even though very seldom. It seems like the AppData folder contains a link to itself, which might not be reported as such transparently.

You can resolve this infinite loop manually by adding an exclude filter on the affected link in the options dialog at Scan > Filter > Files and folders to include.

A filter for this specific problem might look like, effectively filtering out all folders containing "AppData" as subfolders of a folder "AppData\Roaming":

Path - does not match pattern - *AppData\Roaming\*AppData\*

The date times represent days since the 12/30/1899.

You can access the date value in SQLite using the following method:

 SELECT date(julianday('1899-12-30') + CREATION_TIME) AS CREATION_DATE FROM FILES

If you want to only get the time, use the method time(julianday('1899-12-30') + CREATION_TIME) or the method datetime(julianday('1899-12-30') + CREATION_TIME) to get date and time.

There are different reasons why a search path cannot be accessed.

• The folder does not exist or has been renamed.
• The current user does not have access rights to the folder.
• The folder is located on a network drive that is currently not available.
• The folder is on a portable drive or USB stick that is not plugged in.