Knowledgebase

Unfortunately, TreeSize does not currently support searching Google Photos accounts.
At present, only Google Drive accounts can be searched.

To improve the readability of the report, we recommend using a monospace font such as 'Courier New'.
The font can be changed in Outlook as follows:

Classic Outlook:
1. On the File tab, choose Options > Mail.
2. Under Compose messages, choose 'Stationery and Fonts'.
3. On the Personal Stationery tab, under "Composing and reading plain text messages", choose font.

New Outlook:
1. On the View tab, select 'View settings'.
2. Select Email, then Compose and reply.
3. Set the mail format to 'Text' and choose a monospace font.

Yes, TreeSize Professional can scan disk image files such as VHDX.

To do this, simply:

1. Open TreeSize.

2. Click "Select Scan Target".

3. Choose the VHDX file as the scan target in the directory tab.

TreeSize will then analyze the directory structure inside the disk image and display the disk usage just like it would for a regular drive.

Exporting to XML format has some weaknesses, which is why we consider it obsolete. We therefore recommend exporting to SQLite as a better alternative.

This feature will be removed in a future version. Existing XML files can still be used for all other TreeSize functions for the time being. However, please make preparations for your export automation.

This error is caused by an operation that is part of the deduplication process and tries to consolidate the different permissions of the duplicates.

Hardlinks all share the same permission settings, so the deduplication process tries to ensure that access rights that a user previously had will still apply after a deduplication.

Here's an example:
Assuming you deduplicate two duplicates "file A" and "file B".
File A has "read only" access for user X
File B has "read and write" access for user X
File B will be replaced by a hardlink that points to File A
The "larger" set of access rights from File B has to be applied to File A as well

In summary: When one of the files is replaced with a hard link to the other, the process will try to merge the permissions of the underlying data. In the example above, the consolidated access rights would be "read and write" for user x. 

However, this operation is only successful, if the current user is allowed to change access rights for that particular file, or for files in the current folder. It is important to keep in mind that having the access right to change or write a file does not automatically include the access right to change the permission settings of that file.

If you receive an error message "Failed to merge permissions: Access is denied", then this means your current user is not allowed to change these permission settings and no deduplication will be performed for this set of duplicates. 

This can be the case either if he does not have an "Allow" entry for the operation "Change permissions", or if an explicit "Deny" entry exists for that. It is also important to note that a "Deny" entry will always overrule an "Allowed" entry, if both are set.

For all we know so far, this issue seems to be caused by defects in the system itself. It might affect other applications as well.

To fix it, you might try to (please check the installation after each step):

1. Restart the system.
2. Check for pending/available Windows updates
3. Download and run the Microsoft .NET Framework Repair Tool
4. Download and reinstall .NET Framework 4.8
5. Open a command line prompt (Win+R -> CMD -> Ok) and run
   DISM.exe /Online /Cleanup-Image /RestoreHealth
6. Open a command line prompt (or use the same as before) and run
   sfc /Scannow
7. Uninstall KB5011048 from the system (how to)
8. Check for updates again or install KB5011048 manually again

Please find more information on DISM and SFC here.

The easiest way to see and possibly change the registered preview handler or IFilter (used for the file content search) for PDF files is to install the free version of PDF-XChange Editor which comes with a lightweight separate tool for this exact purpose.

You can find it under "C:\Program Files\Tracker Software\Shell Extensions\XCShInfoSetup.exe" when using the default installation path.

TreeSize and UltraSearch both use the preview handler and IFilter that is registered as default in the system, which is what you can see and adjust in this small tool.

Text-based file types can generally be searched right away and should not cause any issues if the used syntax is correct.

Other file types often require an IFilter to be searched.

Our software uses the corresponding IFilter that is installed and registered within Windows. If the content search does not find any results or gets stuck at some point, the currently used IFilter is the most likely culprit; we see this especially often with PDF files.

For PDF files, we recommend installing the Adobe IFilter as it has been the most reliable one. This does not require installing Adobe Acrobat, it is a separate installer.

It is possible that a new IFilter is installed and automatically registered when installing a new PDF software (or other relevant software for other file formats) on the system. In this case, it is necessary to register the working IFilter again if there are any issues with the new one. This can be done by reinstalling it. For PDF files, there is an alternative way described here.

Yes, it can accompany you throughout the entire process. We describe the details in a separate article on SharePoint / OneDrive migration.

Yes, Azure Files Shares can be accessed through a UNC-path. The UNC path format is \\<storageAccountName>.file.core.windows.net\<fileShareName>. Please find more information here.