FAQ & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: TreeSize | Show all categories

Endless loop when scanning file server with user profiles

Question / Problem

We have a dedicated file server to store our user profiles on. I want to analyze this server using an administrative share.

The scan seems to never end though and the user profiles grow in size indefinitely.

Answer / Solution

We have seen this behavior on a few systems by now, even though very seldom. It seems like the AppData folder contains a link to itself, which might not be reported as such transparently.

You can resolve this infinite loop manually by adding an exclude filter on the affected link in the options dialog at Scan > Filter > Files and folders to include.

A filter for this specific problem might look like, effectively filtering out all folders containing "AppData" as subfolders of a folder "AppData\Roaming":

Path - does not match pattern - *AppData\Roaming\*AppData\*