FAQs & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: TreeSize | Show all categories

During your maintenance period, you will find them at Downloads/Updates -> Older versions in your customer account. There are the installation files and keys of the two last major versions.

There are two main causes for why the values reported in TreeSize differ from the values reported in the storage metrics:

  1. The storage metrics include the recycle bin of the site. TreeSize does not yet take the recycle bin into account.
  2. The storage metrics include all versions of all files stored in the library. TreeSize reports on the latest version only by default though. You can activate the option Options > General > 'Track advanced file system features' to let TreeSize consider all versions. Please note that this may slow down the scan speed though.

None of our applications depend on Java Spring or any other Java library and are thus not affected by this vulnerability.

All of our products are being developed in Delphi or C#. Although we use Spring4D(elphi) with some of the components, they are safe to use, because the reported vulnerability applies to Java Spring framework only.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

This is unfortunately currently not possible. The parameters /silent and /verysilent are not able to supress this popup.

It is normally not necessary to perform a silent uninstallation, since Updates can be simply installed over a existing installation.

Customer with 25 or more licenses are able to download a 64Bit MSI installer in our customer area, with wich a silent uninstallation can be performed. 

The reason why PDF files cannot be opened is because Adobe Acrobate Reader is preventing to open files from an application with administrator rights via its Protected Mode. To solve this issue disable protected mode by doing the following:

  1. Open Adobe Reader.
  2. Choose Edit > Preferences...
  3. In the Categories list on the left, select Security (Enhanced).
  4. In the Sandbox Protections section, deselect Enable Protected Mode at startup.
  5. Click OK to save the changes.
  6. Close Adobe Reader.

For more information about Protected Mode (and possible vulnerabilities) refer to the Adobe website.