Knowledgebase

This happens mostly when the database connection string is invalid. You can verify the defined connection string on the administrator page located at: http://hostname/admin.

1. In the Start Menu go to Programs and open the folder 'SpaceObServer Web Access'. Click on the Entry 'Configure Database'.
2. Fill out the fields to an existing SpaceObServer database. We recommend to use the SQL Server Authentication.
3. Verify your typed Connection String, using the button 'Test Connection'
4. Press 'OK' to apply the entered connection.

The limit of maximum allowed clients is defined by the entered license key. When a user invokes the SpaceObServer Web Access in the browser, then he automatically consumes a licensed slot. You can verify the consumed slots on the administrator page located at: http://hostname/admin.

1. You can verify the limit of maximum allowed clients on the administrator page located at: http://hostname/admin.
2. Get a new license key in our online shop.
3. You can enter the license key here.

1. Possible Reason when using Windows 10 and Microsoft Edge Browser: The localhost loopback is disabled. Since Windows 10 Build 10166, the loopback is enabled by default.

Solution: In the Microsoft Edge, please type in the address bar: about:flag. After that enable the checkbox 'Allow localhost loopback'.

2. Possible Reason: The Internet Information Service is not started.

Solution 2: Start the Internet Information Service (IIS). Run 'Internet Information Services (IIS) Manager' (Press Windows-Key and Type 'IIS Manager'). In the left section, select the Server. In the 'Actions'-section on the right, please press the button 'Start'.

1. Login to SpaceObServer Web Access with an account that is member of the 'Administrator'-role.
2. Go to the admin page.
3. Select the tab 'Roles'.
4. Edit any role you want to add the affected user account.
5. Search for the user account and add the user to the role.
6. Save the configuration.

Most trial/demo versions of our products support the activation with a valid license key and then unlock all the features of the full version.

Alternatively, you can always install the full version over the existing trial version, your settings from the trial version will be taken over unchanged.

Log in to the Customer Area, using your login name and password. You can then click on the avatar on the top right to log in.

Please follow the link Downloads in the same menu.
There you can download your software immediately after finishing your order and also find the license key.