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Knowledge Base SpaceObServer Web Access

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The Web Access feels slow, has long response times and sometimes a message for timeout appears. What are the reasons and what can I do to solve the problem?

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Looks like the server is taking too long to respond. How can I increase the timeout?

You can increase the ajax timeout by an configuration file. Please follow these steps:

  1. Please start the IIS-Manager (inetmgr) and stop the site 'SpaceObServer Web Access'.
  2. Please open the file 'C:\ProgramData\Jam Software\SpaceObServer Web Access\WebAccess.config'.
  3. Please change the value 50000 (50 seconds) inside the element <AjaxTimeout> to increase the timeout.
  4. Start the site 'SpaceObServer Web Access' via the IIS-Manager.

How can I set a size-filter for the 'Duplicate Files'?

Unfortunately it is not possible to set a size-filter for the 'Duplicate Files' via the Web Access. But since V2.4 you can add a size-filter to the Web Access via an detour. You need to make your preferred settings in the SpaceObServer and copy them to the Web Access via the following steps:

  1. Open the SpaceObServer and navigate to Options > Duplicates.
  2. In the field 'Minimum Size' you can define a filter. After that, apply the settings.
  3. Copy the File 'GlobalOptions.config' from the path "%AppData%/JAM Software/SpaceObServer/" to the subfolder "/bin" of the installation folder of the Web Access. This is the path "C:/Program Files/JAM Software/SpaceObServer Web Access/bin" - by default. In this path, please overwrite the file "GlobalOptions.config"
  4. Restart the web site SpaceobServer WebAccess via the IIS-Manager (inetmgr).
  5. Start the Web Access in the browser and login. In the tab 'Distributions', the added intervals should be visible now.

How can I import the Intervals of the 'Distributions' from the SpaceObServer into the SpaceObServer Web Access?

Unfortunately it is not possible to set the intervals via the Web Access. But you can add intervals to the Web Access via an detour. You need to make your preferred settings in the SpaceObServer and copy them to the Web Access via the following steps:

  1. Open the SpaceObServer and choose Tools > Options > View > Distributions.
  2. In the tab 'Age of Files' or 'Size of Files' you can add your custom intervals.
  3. Copy the File 'GlobalOptions.config' from the path "%AppData%/JAM Software/SpaceObServer/" to the subfolder "/bin" of the installation folder of the Web Access. This is the path "C:/Program Files/JAM Software/SpaceObServer Web Access/bin" - by default. In this path, please overwrite the file "GlobalOptions.config"
  4. Restart the web site SpaceobServer WebAccess via the IIS-Manager (inetmgr).
  5. Start the Web Access in the browser and login. In the tab 'Distributions', the added intervals should be visible now.

Could not find a valid Binding for the Web Site. Please open the IIS-Manager and add an Binding with an Hostname or IP-Address to the Web Site.

The web site has no valid binding. Add a valid binding to the web site via the following steps:

  1. Start the IIS-Manager.
  2. Open the context menu over the tarteted web site.
  3. In the context menu select 'Edit Bindings'.
  4. Add or edit an binding.
  5. Select an IP-address or enter and hostname for an binding.
  6. Continue the setup.

The session has expired. Please press okay to start the session again.

You can increase the expiration time in the web.config file:

  1. Stop the web site (you can do that via the IIS-Manager).
  2. Open the installation path of the SpaceObServer Web Access.
  3. Open the file web.config file
  4. Please search for the xml element named 'sessionState'.
  5. In the element 'sessionState' change the value of the attribute 'timeout' to your preferred expiration time (the unit of the value is in minutes).
  6. Search for the xml element named 'forms'.
  7. In the element 'forms' change the value of the attribute 'timeout' to the same expiration time as defined in 'sessionState'.
  8. Save the file web.config.
  9. Start the web site.

Your Login has expired. Please re-login.

The authentication cookie renews the expiration time when the user uses the software in half of the expiration time. You can increase the expiration time in the web.config file:

  1. Stop the web site (you can do that via the IIS-Manager).
  2. Open the installation path of the SpaceObServer Web Access.
  3. Open the file web.config file
  4. Please search for the xml element named 'sessionState'.
  5. In the element 'sessionState' change the value of the attribute 'timeout' to your preferred expiration time (the unit of the value is in minutes).
  6. Search for the xml element named 'forms'.
  7. In the element 'forms' change the value of the attribute 'timeout' to the same expiration time as defined in 'sessionState'.
  8. Save the file web.config.
  9. Start the web site.

Error 27500 in Setup

Reason: Your IIS is not enabled.

Install the Internet Information Server (IIS) via the Windows command line or via the 'Server Manager':

  1. Open the 'Server Manager'.
  2. At the dashboard use the entry 'Add Roles And Features'.
  3. Click on 'Server Selection'.
  4. Click on 'Server Roles'.
  5. Scroll down and enable the role 'Web Server (IIS)'.
  6. Go to 'Features' and enable 'HTTP Activation'.
  7. Click on the button 'Next' until the button 'Install' appears. Enable the checkbox 'Restart the destination server automatically if required' and press 'Install'.
  8. After the installation press the button 'Close' and proceed the setup.

Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel, Version=3.0.0.0 …

Possible Reason: ASP.NET 4.0 is installed, but not registered.

  1. Open the windows command line.
  2. Go to 'C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\' and execute the following command: aspnet_regiis.exe –iru

Configuration Error: [...] targetFramework="4.5" [...]  on Windows 7

Possible Reason: ASP.NET 4.0 is installed, but not registered.

  1. Open the windows command line.
  2. Go to 'C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\' and execute the following command: aspnet_regiis.exe –iru
  3. Execute the setup of SpaceObServer Web Access again and use the repair function.

HTTP Error 503 - The service is unavailable.

Possible Reason: The Application Pool spaceobserver_apppool is not started. Please start the Application Pool:

  1. Open the IIS-Manager (inetmgr)
  2. Go to 'Application Pools'.
  3. Start the Application Pool 'spaceobserver_apppool'.

HTTP Error 404.0 - Not Found

Possible Reason 1: Your web server is not connected to the installation folder of SpaceObServer Web Access. That could happen when you rename any folder that affects the path to the software or move the installation folder to another location.

Solution: Connect the web server with the installation folder of SpaceObServer Web Access. by setting an physical path.

Possible Reason 2: Your preferred URL is not bound to the web site.

Solution: Add an URL to access 'SpaceObServer Web Access' by adding an binding via the IIS-Manager (inetmgr).