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Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

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You can increase the ajax timeout by an configuration file. Please follow these steps:

  1. Please start the IIS-Manager (inetmgr) and stop the site 'SpaceObServer Web Access'.
  2. Please open the file 'C:\ProgramData\Jam Software\SpaceObServer Web Access\WebAccess.config'.
  3. Please change the value 50000 (50 seconds) inside the element <AjaxTimeout> to increase the timeout.
  4. Start the site 'SpaceObServer Web Access' via the IIS-Manager.

The number of licenses will be calculated per user. An user cannot share his license with other users. That is technically secured. As soon as the user logs in via the login mask, he consumes a license.
The Software only needs a single installation on a single machine (server). For this installation, you need a single license-key. This license key contains the valid number of licenses/clients.

Unfortunately it is not possible to set a size-filter for the 'Duplicate Files' via the Web Access. But since V2.4 you can add a size-filter to the Web Access via an detour. You need to make your preferred settings in the SpaceObServer and copy them to the Web Access via the following steps:

  1. Open the SpaceObServer and navigate to Options > Duplicates.
  2. In the field 'Minimum Size' you can define a filter. After that, apply the settings.
  3. Copy the File 'GlobalOptions.config' from the path "%AppData%/JAM Software/SpaceObServer/" to the subfolder "/bin" of the installation folder of the Web Access. This is the path "C:/Program Files/JAM Software/SpaceObServer Web Access/bin" - by default. In this path, please overwrite the file "GlobalOptions.config"
  4. Restart the web site SpaceobServer WebAccess via the IIS-Manager (inetmgr).
  5. Start the Web Access in the browser and login. In the tab 'Distributions', the added intervals should be visible now.

Unfortunately it is not possible to set the intervals via the Web Access. But you can add intervals to the Web Access via an detour. You need to make your preferred settings in the SpaceObServer and copy them to the Web Access via the following steps:

  1. Open the SpaceObServer and choose Tools > Options > View > Distributions.
  2. In the tab 'Age of Files' or 'Size of Files' you can add your custom intervals.
  3. Copy the File 'GlobalOptions.config' from the path "%AppData%/JAM Software/SpaceObServer/" to the subfolder "/bin" of the installation folder of the Web Access. This is the path "C:/Program Files/JAM Software/SpaceObServer Web Access/bin" - by default. In this path, please overwrite the file "GlobalOptions.config"
  4. Restart the web site SpaceobServer WebAccess via the IIS-Manager (inetmgr).
  5. Start the Web Access in the browser and login. In the tab 'Distributions', the added intervals should be visible now.

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Current category: SpaceObServer Web Access