Knowledgebase

Answer / Solution

When the connection test in UltraSerach (button "Test connection" in the DataCentral connection configuration settings) does not work, please make sure, that...

• the "SpaceObServer DataCentral" service is running
• the connection between UltraSearch and DataCentral is not blocked by a Firewall / ports are opened. The default port of DataCentral is 5149.

When the connection test in UltraSerach (button "Test connection" in the DataCentral connection configuration settings) works, but the search doesn't, there could be the following reasons:

• The folder you search for has not been scanned and/or index yet by SpaceObServer/DataCentral.
• The authentication fails. A connection between UltraSearch and DataCentral is authenticated to make sure that only documents that can actually be accessed by the user can be found. Some of our customers had success by switching between host name and IP address when connecting UltraSearch to DataCentral.