Knowledgebase

SpaceObServer is compatible with all Windows versions currently supported by Microsoft, including supported Windows Server versions (latest patches and updates should be installed). Please find more details here. SpaceObServer can be used in a virtual environment.

This problem is unfortunately caused by SharePoint itself.

SharePoint throttles the number of user actions for very large requests. This leads to the fact that the application has to pause the scan after a certain number of calls for a short time (40 to 300 seconds) until new user requests are released.
If SharePoint interrupts the active scan due to too many calls, a message is written in the Windows Event Viewer that refers to the throttling.

To speed up or not unnecessarily slow down a scan, unused statistics (esp. the statistics on file owners and the option to 'Track advanced file system features') should be deactivated.

As an alternative, SpaceObServer may be interesting for you, as it also supports SharePoint scans. Due to the database used to persist the scan results, the data collecting process, and the reporting/analysis can be split up into two independent steps. Let the scan-service wait, instead of waiting yourself.

Unfortunately there is no short and easy answer to this question because usually one cannot know where a file came from and what it is used for. Generally temporary files and cache files of the internet browsers can nearly always be deleted safely. Besides deleting files, the File Search of the software offers you to move files to a different drive or to a compressed ZIP file (preserving the file system hierarchy) which can then be archived. That way files that are still needed can be easily restored, either manually or by using the restore script that the software is able to generate optionally.

You probably haven't activated the full version yet. Instructions for activation can be found here.

To activate the full version, you only need to enter your personal license key in the application. To do this, start the application and select "Enter license key" under "Help". You can find your license key in the license document in the e-mail that you received from us after your purchase, or alternatively in our customer area.

Please note: If your test period has already expired, a dialog will appear automatically when you start the application, in which you can enter your license key.

When uploading an Office file to SharePoint, the SharePoint itself alters the file. As such, they differ binary and can no longer be considered duplicates when comparing their MD5 checksums.
This can be verified by uploading a file twice, download both files again and compare their binary values and/or checksums.

Other file formats (e.g. PDF, PNG, ..) are - by default - not being altered by SharePoint and work as expected.

You can change your license key in the software directly at "Help > Change license key". A reinstallation the software is not required.

You can use SpaceObServer in a clustered server environment by installing it on one of the nodes. That means that a node fail over is not handled, but scheduled scans will be started automatically after the node is running again.

You can also install SpaceObServer on each node. If you do so, you have to change the observing server for the scanned roots to each of the nodes, or to none. You can configure the observing server in the edit field "Observing Server" in the "Expert Settings" tab of the "Configure Scans" dialog ("Scan > Configure Scans").

Leave the observing service blank to allow any SpaceObServer service to execute scheduled scans. You can enter multiple servers, separated by semicolon (";"). By default, local drives are stored in the database in their UNC convention (e.g.: "C:\" -> "\\<servername>\C$\"). To ensure that each node is able to scan these drives you have to scan "\\LOCALHOST\C$\" instead.

For each node you install SpaceObServer on you need one licence (See General / Registration).

Most trial/demo versions of our products support the activation with a valid license key and then unlock all the features of the full version.

Alternatively, you can always install the full version over the existing trial version, your settings from the trial version will be taken over unchanged.

Log in to the Customer Area, using your login name and password. You can then click on the avatar on the top right to log in.

Please follow the link Downloads in the same menu.
There you can download your software immediately after finishing your order and also find the license key.