FAQs & Knowledge Base

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Categories: SpaceObServer | Scans | Show all categories

Question / Problem

When I try to scan network shares, I get an error "Access Denied". What's going wrong?

Answer / Solution

"Access Denied" errors are most likely related to a configuration issue of the scan permissions. Please note that by default scans are executed in the context of the user account used as login for the SpaceObServer scan service ("SpaceObServer Agent"). Please ensure that this user has read permissions on the share you want to scan. In case the "local system" user is used, you may not have sufficient access permissions to network shares (See: "How can I switch the login..."). If you want to use a different user for scanning you can configure this account in the "Configure Scans" dialog.