Knowledgebase

This is a known error that has been resolved already, but it requires downloading a new installer. You can find it linked in this FAQ entry: https://knowledgebase.jam-software.com/7670

There are different reasons why a search path cannot be accessed.

• The folder does not exist or has been renamed.
• The current user does not have access rights to the folder.
• The folder is located on a network drive that is currently not available.
• The folder is on a portable drive or USB stick that is not plugged in.

This error code indicates that the root certificate is not trusted on the system. We just recently updated the certificate we used to sign our applications, so it still seems to be the case that this root certificate is not yet up to date.

These certificates are usually being updated and installed online and/or along with Windows updates. These updates might be disabled manually though.

Please check for pending or available Windows updates first.

If this doesn't work, please try to download and install the updated certificates manually. They are issued from GlobalSign and should therefore be considered safe:

Root certificate https://secure.globalsign.com/cacert/codesigningrootr45.crt

Intermediate certificate https://secure.globalsign.com/cacert/gsgccr45evcodesignca2020.crt

Please ensure to install the root certificate to the correct store (root certificates). Having Windows select the store automatically, it might select the wrong store for this certificate.

To install the root certificate, proceed as follows:

1. Download the certificate. If the browser reports that the file could damage the system, confirm this message with "Keep".
   As the certificate comes from a trusted source (GlobalSign), this warning is not relevant in this case.
2. Right-click on file and select "Install certificate" in the context menu.
3. A Windows dialog opens. First select the storage location "Local computer" and "Next".
4. On the following page, select "Save all certificates in the following location" -> Browse -> "Trusted root certification authorities" for this certificate.
5. Click on continue/next until the import process is complete.

Proceed in the same way to install the intermediate certificate, but select the "Intermediate certification authorities" folder in step 4.

In general, not every file type can be previewed but Office files, PDF documents, text files and most similarly popular formats are supported.

If the preview is not working, please try to start the application without administrator rights first and also check if the preview works in the Windows Explorer (which has its own, similar preview once you enabled it there).

When using UltraSearch Free, we now automatically provide you the full functionality of UltraSearch Professional for a short period, free of charge. After this period is over, UltraSearch switches to the limited freeware mode.

This change does not result in any cost for you unless you actively decide to buy a license. You can use a license key to reactivate the features of the professional version at any time.

1. Check whether the appropriate file format is entered under Options > Configure content search. If not, enter the file extension(s) that should be included in the file content search. Or clear the list to have UltraSearch search all file formats for file content. However, this can greatly slow down the search.
   
2. It is also possible that the required filter for the file format is not installed. UltraSearch uses the so-called IFilter Interface, which is provided by the operating system, for full-text searches. To search specific file formats such as PDF files, you need a filter for the corresponding file format.
   Many file formats, such as the usual Office formats, are already handled by the operating system's own routines.

First ensure that you have the installer for the full version and your license key. Both are available within your maintenance period in our customer area.

You can now uninstall our software on your old computer and install it on your new computer. An explcit license deactivation is not necessary.

None of our applications depend on Java Spring or any other Java library and are thus not affected by this vulnerability.

All of our products are being developed in Delphi or C#. Although we use Spring4D(elphi) with some of the components, they are safe to use, because the reported vulnerability applies to Java Spring framework only.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

UltraSearch does not automatically write any entries into the Windows registry. Only in connection with the context menu entries for the Windows Explorer "Start UltraSearch" and "Browse with UltraSearch" are entries stored in the Windows Registry, since inserting the menu entries is unfortunately not technically possible in any other way.

However, the entries are only created if the user activates the corresponding options under "Options > Application > Windows Explorer".

Please note that Windows itself also creates registry entries for started programs, for example, regardless of whether they have been installed or are available as a portable version.
These entries are mostly found in subkeys like "MuiCache" or "MRU" (most recently used).
Unfortunately, we have no influence on when and whether these entries are created by Windows.

The reason why PDF files cannot be opened is because Adobe Acrobate Reader is preventing to open files from an application with administrator rights via its Protected Mode. To solve this issue disable protected mode by doing the following:

1. Open Adobe Reader.
2. Choose Edit > Preferences...
3. In the Categories list on the left, select Security (Enhanced).
4. In the Sandbox Protections section, deselect Enable Protected Mode at startup.
5. Click OK to save the changes.
6. Close Adobe Reader.

For more information about Protected Mode (and possible vulnerabilities) refer to the Adobe website.