Hello and welcome to our Knowledge Base. Our experts provide answers to the most frequently asked questions of our customers. Start your information search here to find your answer quickly and easily.
Please enter your query or select one of the above categories.
Your USB stick / SD card must be NTFS formatted in order to be searched by UltraSearch. Fat32 formatted or differently formatted drives cannot be searched. The file system of your drive can be displayed by right clicking on the drive and selecting 'Properties > General'. If your drive is not NTFS formatted, you can for example backup your files elsewhere, then format the drive to NTFS and restore the data from the backup. UltraSearch is now able to browse the drive.
Note: Please note that some digital cameras or TVs does not recognize NTFS formatted USB sticks or SD cards!
In order to move the UltraSewarch settings to a new PC, please open the '%appdata%\Jam Software' folder and copy the subfolder 'UltraSearch' to the corresponding folder on the new PC. If the '%appdata%' folder on the new PC does not contain a subfolder called 'Jam Software', please create it manually.
UltraSearch does not support relative paths in the drive list. Specified paths must be clearly related to a drive, for example
'C:\Users\Default\Downloads' rather than 'Downloads'.
UltraSearch accesses the MFT (Master File Table) of local NTFS partitions to find files and folders on your hard disk. This makes it impossible to search network drives. If you want to search a network, we recommend our disk space manager TreeSize. The TreeSize File Search is even more versatile than UltraSearch. It can access NTFS drives as well as FAT32 drives and it searches entire servers or networks. In addition, it offers several predefined searches, e.g. for temporary and duplicate files. Found files can be moved or deleted.
In order to find files and folders quickly on your hard drive, UltraSearch directly accesses the MFT (Master File Table) of local NTFS partitions. Administrator privileges are needed for this. As a consequence the User Account Control (UAC) is displayed. You can skip the UAC in UltraSearch via 'Options > Skip User Account Control Warning'.