FAQ & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: SmartPOP2Exchange | Show all categories

Most trial/demo versions of our products support the activation with a valid license key and then unlock all the features of the full version.

Alternatively, you can always install the full version over the existing trial version, your settings from the trial version will be taken over unchanged.


Log in to the Customer Area, using your login name and password. You can then click on the avatar on the top right to log in.

Please follow the link Downloads in the same menu.
There you can download your software immediately after finishing your order and also find the license key.

If you really don't need/use the SpamAssassin of SmartPOP2Exchange (or the Exchange ServerToolbox if installed also) then you simply can stop the " SpamdServiceControl" server in windows services and set its start type to manual.

This error is no error of SmartPOP2Exchange. This is an error reported by the pop3 server when SmartPOP2Exchange tries to login. Please contact your pop3 server provider about this error. If you try to login using telnet or any other pop3 client application you should get the same error.

You may update the dlls and exe files (C:\Programs\Common Files\JAM Software\ClamAV) of ClamAV yourself by getting them from theClamWin (https://www.clamwin.com/ )project. But we do not give any support for this. It may cause no virus to be detected or any mail/file be detected as virus. We once had thins situation when ClamWin changed some interfaces which did not result in error, just in such a strange behavior.
Hint: The virus signature files used by ClamAV are located in:
    C:\Documentsand Settings\All Users\Application Data\JAM Software\ClamAV
and are updated automatically at least every 3 hours.

SmartPOP2Exchange works with any SMTP server. There are no Exchange Server specific or ExchangeServer version specific settings you can do in SmartPOP2Exchange.The only thing you need to take care about is to configure your SMTP / Exchange Serverin in a way that it accepts mails via SMTP like it would receive your mail directly from the internet. You can find a short startup for configuring your Exchange Server in the help of SmartPOP2Exchange.

The integrated SpamAssassin automatically uses RBL 's.You can see this by having a look at the mail header of a spam mail scanned for spam:
* 0.9 RCVD_IN_PBL RBL: Received via a relay in Spamhaus PBL
* -2.0 AWL AWL: From: address is inthe auto white-list

When using the "Send copy to [...]" rule you simply can disable the option "Sent copy to SMTP accounts e-mail". Then the mail will be redirected (not copied) to the specifies mail address and the original recipient will not receive it.

The error message means that SmartPOP2Exchange is not able to zip the backup mails ofone day because there is a mail file which can 't be added to the zip. This may be caused of a process locking the file or the filename contains characterswhich are not allowed in a zip file.To solve this problem rename that folder (e.g.: 2008-10-29 --> 2008-10-29NoZip). It should be the oldest not jet zipped folder.

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