Knowledgebase

We do not work with activation codes because you can find them very easily on the internet. Typically software manufacturers protect against this problem using online activation, but this would make customer dependent on the availability of our activation servers and an internet connection.
We are working with separate trial and full versions instead, where the full version is not freely available for download and must be installed over the trial version. After purchasing our software, customers get an account for our customer area where they can download the full version for at least 12 months. Our customers will also receive a personalized license key, with which they can install the full version. Login data and key should be stored in a safe place. Installing the full version over the trial version will preserve your existing data and settings.

You need to configure a connector to send mail using Office 365 SMTP relay. A detailed help can be found on the Microsoft Help Center.

When using online Exchange Server/Office 365 you need enter the SMTP server name of your online Exchange Server.
This is not "smtp.office365.com".
For a domain like "myDomain.com" the server name is usually composed like "myDomain-com.mail.protection.outlook.com".
To get the correct SMTP server address you need to do a lookup for the registered MX server.
The SMTP server you get for your domain MX lookup has to be used as SMTP server in the SMTP setting of your SmartPOP2Exchange account.
Keep using port 25 and do not use authentication.
Additionally you should add the externally visible IP address of the server running SmartPOP2Exchange as accepted IP in the connection filter settings of your online Exchange Server.

Most trial/demo versions of our products support the activation with a valid license key and then unlock all the features of the full version.

Alternatively, you can always install the full version over the existing trial version, your settings from the trial version will be taken over unchanged.

Log in to the Customer Area, using your login name and password. You can then click on the avatar on the top right to log in.

Please follow the link Downloads in the same menu.
There you can download your software immediately after finishing your order and also find the license key.

All our products to have their manual online.

Exchange Server Toolbox:
https://manuals.jam-software.de/exchange_server_toolbox/EN/

SmartPOP2Exchange:
https://manuals.jam-software.de/smartpop2exchange/EN/

SpamAssassin in a Box:
https://manuals.jam-software.com/spamassassin_in_a_box/EN/

SpamAssassin for Windows:
https://manuals.jam-software.de/spamassassin/EN/

You may update the dlls and exe files (C:\Programs\Common Files\JAM Software\ClamAV) of ClamAV yourself by getting them from theClamWin (https://www.clamwin.com/ )project. But we do not give any support for this. It may cause no virus to be detected or any mail/file be detected as virus. We once had thins situation when ClamWin changed some interfaces which did not result in error, just in such a strange behavior.
Hint: The virus signature files used by ClamAV are located in:
    C:\Documentsand Settings\All Users\Application Data\JAM Software\ClamAV
and are updated automatically at least every 3 hours.

SmartPOP2Exchange works with any SMTP server. There are no Exchange Server specific or ExchangeServer version specific settings you can do in SmartPOP2Exchange.The only thing you need to take care about is to configure your SMTP / Exchange Serverin in a way that it accepts mails via SMTP like it would receive your mail directly from the internet. You can find a short startup for configuring your Exchange Server in the help of SmartPOP2Exchange.

The integrated SpamAssassin automatically uses RBL 's.You can see this by having a look at the mail header of a spam mail scanned for spam:
* 0.9 RCVD_IN_PBL RBL: Received via a relay in Spamhaus PBL
* -2.0 AWL AWL: From: address is inthe auto white-list

The error message means that SmartPOP2Exchange is not able to zip the backup mails ofone day because there is a mail file which can 't be added to the zip. This may be caused of a process locking the file or the filename contains characterswhich are not allowed in a zip file.To solve this problem rename that folder (e.g.: 2008-10-29 --> 2008-10-29NoZip). It should be the oldest not jet zipped folder.