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Knowledge Base ServerSentinel

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I just purchased your product. How can I now activate my trial version?

You will have to download the full version of the software from our customer's area. The login data may be found in the e-mail or in the printed license which you have received after the purchase. In case you do not have your login data anymore, you may request them to be sent to the e-mail address you already used when purchasing the software.

What is the difference between the evaluation copy and the full version? Will there be additional features?

The evaluation copy allows you to test the software before you buy it. The evaluation time is limited to 30 days. Further usage of the software after this period is not permitted and violates the law. In order to allow our customers to fully test our software products, our evaluation versions usually do not contain significant limitations. But the software may remind you from time to time to purchase it after you are finished testing it.

Where can I download my software?


Log in to the "Customers Area", using your login name and password.
Please follow the link "Downloads / Updates" in the left hand menu named "Customers Area".
There you can download your software immediately after finishing your order.

After an update or because of another reason the ServerSentinel service does not longer exist.

To reinstall the service there are two options:

  1. Re-install ServerSentinel. During the installation, you should be asked to choose a user for the service. If this page does not occur, the service is damaged and must be uninstalled first. Follow the instruction from 2. to do this.
  2. You can install the service manually by executing “ServerSentinel.Service.exe /install” on the command line. The file is located in the installation directory in the sub-directory "bin”. A dialog should open, where you can choose the user for the service. If the dialog does not open, the service is damaged and must be uninstalled first. In this case execute first “ServerSentinel.Service.exe /uninstall” and then install it again.

I am using the SQL Server Native Client 10 or 10.1 provider and configure it using the dialog. When I enter a user name and password, the password is not saved thought the option 'Allow saving password' is set. How can I save the password?

This is a bug in the provider. To avoid it, you have several options:

  1. Go in the dialog to the 'All' tab and set the option 'Persist Security Info' to true. Afterwards the password should be saved.
  2. Extend the connection string manually with the parameter 'Password=********;'.
  3. Use instead of user name/password the integrated Windows security.
  4. Use the 'Microsoft OLE DB Provider for SQL Server instead which does not have this problem.

The RAID Sensor is not working because VDS is not supported.

In the case that VDS is not supported check the manufacturer-specific management software if SNMP is supported and use the SNMP Request Sensor to query the specific OIDs.