FAQs & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: TreeSize | Show all categories

In our customer area you can download the full version of your registered software, get the installation password, update your personal data or purchase updates to the next major version for a reduced price.

The reason for this is usually that the task is running under a different user account than the TreeSize user interface. One possibility would be that either is running as Administrator while the other is not. 


You can ensure that the task uses the same settings for all users by exporting your current options from the UI via "Home" > "Options" > "Export" and using that file for your task as well. You can then use the TreeSize task scheduler dialog to modify an existing task and select "Use saved options" in combination with your exported options file.You can also manually modify the task via the Windows Task Scheduler and append the command line argument /OPTIONS <pathToOptionsFile>.

We are sorry, this is currently not possible. What you can do is perform a full export of the directory tree in the TreeSize main module, or of a result list of the TreeSize File Search, to Excel, and then use Excel Auto-Filter feature to filter the files in question.

Our disk psace manager for enterprise environmenats, SpaceObServer, has the ability to collect the permissions of a volume in its database and to apply filters on this data.

You can vote for this feature in our feature voting platform for TreeSize:

TreeSize Professional requires version 4.7.2 of the .NET Framework to work properly. Please make sure that the current .NET version is installed. During its installation TreeSize Professional checks the available .NET version. If necessary, TreeSize will update the framework automatically.

TreeSize Professional requires both the "Jam.Interop.dll" and "ChartAssembly.dll" libraries in addition to its .exe file to work properly. Please reinstall TreeSize. This will make sure that the two files are copied to the correct directory.