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FAQs & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: SmartPOP2Exchange | Show all categories

This error is no error of SmartPOP2Exchange. This is an error reported by the pop3 server when SmartPOP2Exchange tries to login. Please contact your pop3 server provider about this error. If you try to login using telnet or any other pop3 client application you should get the same error.

The error "authentication unsuccessful" may occur because of the following reasons:- you entered a wrong username or password (also check if your pop3 server requires SSL). Try connecting using a standard mail client like Outlook Express or try it using telnet: 
telnet pop-mail.t-online.de 110
USER [YourUsername]
PASS [YourPasswort]
STAT
QUIT

You may update the dlls and exe files (C:\Programs\Common Files\JAM Software\ClamAV) of ClamAV yourself by getting them from theClamWin (http://www.clamwin.com/ )project. But we do not give any support for this. It may cause no virus to be detected or any mail/file be detected as virus. We once had thins situation when ClamWin changed some interfaces which did not result in error, just in such a strange behavior.
Hint: The virus signature files used by ClamAV are located in:
    C:\Documentsand Settings\All Users\Application Data\JAM Software\ClamAV
and are updated automatically at least every 3 hours.

SmartPOP2Exchange does not have any size limitation.The error you get "maximum message size exceeded" is from your Exchange/SMTPServer which does refuses the mail of SmartPOP2Exchange. You need to adjust that limit in your Exchange/SMTP Server.

SmartPOP2Exchange works with any SMTP server. There are no Exchange Server specific or ExchangeServer version specific settings you can do in SmartPOP2Exchange.The only thing you need to take care about is to configure your SMTP / Exchange Serverin in a way that it accepts mails via SMTP like it would receive your mail directly from the internet. A short startup for configuring your Exchange Server you can find in the help of SmartPOP2Exchange.