The LDAP server is unavailable
Question / Problem
The Global Catalog server is located in the parent Active Directory domain. However, the DNS SRV records do not include the GC hostÂ’s IP address, which prevents automatic discovery in Web Access.
Answer / Solution
The Global Catalog server needs to be configured in the appSettings section of the web.config file located at C:\Program Files\JAM Software\SpaceObServer Web Access
<!-- Global Catalog Configuration -->
<add key="GlobalCatalog:Enabled" value="true" />
<add key="GlobalCatalog:Server" value="GC_HOST_IP" />
<add key="GlobalCatalog:Port" value="3268" />
<add key="GlobalCatalog:UseSSL" value="false" />
<add key="GlobalCatalog:FallbackToDC" value="true" />
<add key="GlobalCatalog:ConnectionTimeout" value="15" />
These settings are included in WebAccess version V3.2.
Please note: With this feature the login in Web Access only works for explicit AD user name roles, not for AD groups.