Knowledgebase

status_loader

Settings disappeared

Question / Problem

I didn't change anything but SmartPOP2Exchange has reverted all of my settings to default.

Answer / Solution

Under certain circumstances a third-party virus scanner might prevent SmartPOP2Exchange from accessing the settings files. This results in SmartPOP2Exchange creating a new default settings file.

SmartPOP2Exchange regularly creates backups of the current settings. If your config file has not yet been overwritten it can easily be restored.

To prevent this add the folder "C:\ProgramData\Jam Software\SmartPOP2Exchange" which contains the config file to the exception list of the software that caused the problem. This is also the folder in which the backups are stored.

Need further help getting started?

You did not find what you were looking for? Please contact us so we can provide an answer to your question.

Contact Form