Installation key invalid
Question / Problem
Why is my license key invalid?
Answer / Solution
Please check first if you are using the latest key together with the latest installation file. You can find both in your customer area under Downloads.
If your current key is marked as invalid, one of the following reasons might apply:
1. We have deactivated this key to prevent misusage. Please contact us to receive a new key.
2. If several individual licenses were merged into one position with a single license key during a maintenance renewal, old individual keys became invalid as a result.
If this is the case, you will find your valid license key in the updated license (during valid maintenance online or in the PDF document that was sent to you).