FAQ & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

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Due to maintenance there may be occasional timeouts.

Please try to pay again later or use alternative payment methods such as PayPal or on account (wire transfer).

In case of persistent problems with your credit card payment, please contact your bank.

During your maintenance period, they are located at Downloads -> Older versions in the customer area, if you are logged in to your customer account.

You should be able to find the installation files and keys of the two last major versions there.

Please use the European Commission portal at https://ec.europa.eu/taxation_customs/vies/?locale=en to check your valid inner-European VAT ID number.

VAT IDs from the UK can be checked at https://www.gov.uk/check-uk-vat-number.

All of our products are being developed in Delphi or C#. Although we use Log4Net with some of the components, they are safe to use, because the reported vulnerability applies to Log4J only.

None of our applications depend on Log4J or any other Java library and are thus not affected by this vulnerability.

This applies to all versions and editions of our applications (TreeSize, SpaceObServer, SpaceObServer WebAccess, HeavyLoad, SmartPOP2Exchange, Exchange Server Toolbox, SpamAssassin in a Box, SpamAssassin for Windows, SmartCallMonitor, SEPA-Transfer, ServerSentinel, and ShellBrowser). It is recommended to always use the latest available versions though to benefit from the latest patches, improvements, and features.

If the demo version closes immediately, then the most likely cause is, that the trial period is expired. A dialog should tell about this.
If no dialog appears at all, please contact our technical support and inlcude any errror messages related to our products that you find in the Windows Event Log under "System" and "Application".

Most likely, it was the installation key of an older version. license keys change with every new major version published. In case of doubt, the one in your customer account is the current one.

Our website is available in English and German, as well as our software.
There is one excpetion: The ShellBrowser Components are available in English only. To change the language of the website, please select your language in the upper-right corner.

Meanwhile some of our software is also available in other languages. If so, you will find this information on our product pages of our website in the Help section.
Please select the software language during installation.

Failed Updatedownload may have the following reasons:

The downloadserver is temporarily not available.

Security settings: Firewall, TLS/SSL from internet options prevent the download.

Your Internet connection is broken.

Please check your settings and try it again.
Alternatively you can download the update manually in the "Customers Area".

Log in to the Customer Area, using your login name and password. You can then click on the avatar on the top right to log in.

Please follow the link Downloads in the same menu.
There you can download your software immediately after finishing your order and also find the license key.

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