FAQs & Knowledge Base

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The path to rules and/or config dir is invalid. Make sure you run the executable (spamd.exe, spamassassin.exe, ...) from their main directory instead of specifying an absolute path to run.

Most likely SpamAssassin is not able to find a valid rule set. Please run sa-update.bat to download the latest rules.

In case the required ports are not open, SpamAssassin scans will take much more time - which may cause a timeout.

The integrated SpamAssassin uses DNS (target port 53, TCP and UDP) for blacklist (RBL) requests. You also need to allow requests to target port 2703 (TCP) for Razor2. Otherwise spam scans may last longer than a minute. Alternatively, you may disable Razor2:
- Create a CF file like "XMySettings.cf" (text files) and put "score RAZOR2_CHECK 0" in it.
- Put this file in "C:\ProgramData\JAM Software\spamdService\sa-config\"

To solve this problem, you must first stop the SpamAssassin service, possibly by deactivating the service in the Windows Service Control.
Then you have to move or rename the following files:

C:\ProgramData\JAM Software\spamdService\Service.config
C:\ProgramData\JAM Software\spamdService\SpamD.config

These are the old configuration files that cause a problem when converting to a new format.

In addition, the "SpamAssassinServiceController.config" file should be deleted as this was probably created with incorrect values.
This file will then be created again by SpamAssassin the next time it is started.

If you now restart the SpamAssassin service, it should work again without any problems.

Log in to the Customer Area, using your login name and password.
Please follow the link Downloads / Updates in the right hand menu named Customer Area.
There you can download your software immediately after finishing your order and also find the installation key.