Payment Problems

Question / Problem

My payment via credit card keeps failing because it cannot be verified. What can I do?

Answer / Solution

VISA, MasterCard and American Express implemented the new Payment Security Directive (PSD2). The new security requirements are mandatory to provide the utmost safety for the payments of our customers and prevent credit card fraud. But the automated request is solely initialized by the card-issuing institute (your bank).

So, if you encounter these errors during the payment or you do not know how to retrieve your code for the authentication of the payment, please contact your bank. Unfortunately but for good reasons we have no influence on that.