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FAQs & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: SmartPOP2Exchange | Exchange Server Toolbox | SpamAssassin in a Box | Show all categories

Question / Problem

After installing the newest version, the SpamAssassin service stops shortly after starting.
What can I do?

Answer / Solution

To solve this problem, you must first stop the SpamAssassin service, possibly by deactivating the service in the Windows Service Control.
Then you have to move or rename the following files:

C:\ProgramData\JAM Software\spamdService\Service.config
C:\ProgramData\JAM Software\spamdService\SpamD.config

These are the old configuration files that cause a problem when converting to a new format.

In addition, the "SpamAssassinServiceController.config" file should be deleted as this was probably created with incorrect values.
This file will then be created again by SpamAssassin the next time it is started.

If you now restart the SpamAssassin service, it should work again without any problems.